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Tender/business Relationship Executive

4 weeks ago

Ormskirk, United Kingdom Exceptional Care Full time

**Tender/Business Relationship Executive**

Reporting Manager: Board Director

Position Location: Head Office, Malthouse Business Centre, Ormskirk
- Flexibility required due to networking opportunities_

**Who are Think Tank Academy?**

Think Tank Academy is a one stop solution as the UK’s first accredited training and qualifications provider in Health & Social Care. Our online and virtual training and qualifications offer a unique learning experience. We create bespoke packages to enable providers to get their staff inducted, trained and qualified and are approved by a number of accreditation and awarding bodies including Highfield Qualifications and Open Awards to give providers and regulators confidence in the product.

INDEC

**About The Role**

**The Role**:
As a Customer Relationship Executive, your role will be to develop and maintain the CRM database ensuring the company is promoted through positive relationship management and onboarding.

You will be prospecting new business customers through offering demonstrations of Think Tank software and course offerings. You will researching the companies training needs through regulatory reports or companies annual review reports.

You will manage client accounts proactively in order to achieve high level of customer satisfaction and retention and liaise with internal departments to ensure requests are dealt with promptly and efficiently in line with company SLA’s.

You are expected to contribute towards the achievement of departmental and companywide targets through effective relationship management.

This role plays a fundamental part in achieving our ambitious customer acquisition and revenue growth objectives.

Your role will also include building relationships and partnerships with public sector organisations such as local authorities, care recruiters, care agents and charities to leverage their client base and networks to drive sales. In addition, you may be required to support Think Tank at events and report on the success of all activities.

You will have relationship management and customer service experience with excellent interpersonal skills.

You will support Think Tank by providing support on the full customer journey from enquiry through to after care, liaising with trainers to ensure our training calendar is up to date and all needs are met.

Knowledge of adults and child Health and Social Care training needs is desirable.

Provide business analytics to the monthly board to inform the strategic overview of delivery.

The post will also include Develop and articulate detailed bid proposals and identify required resources. This is an integral role in developing the growth of the business.

**Key Responsibilities (but not exhaustive)**
- Lead the development and nurturing of robust relationships with customers, partners and suppliers
- Act as the primary point of contact for clients, ensuring timely responses to queries and concerns.
- Collaborate with internal departments for seamless project execution and oversee event management initiatives.
- Develop and articulate detailed bid proposals and identify required resources.
- Provide strategic support with reports and data for informed decision-making.
- Attend client meetings and actively contribute to marketing communications.
- Assist in developing Service Level Agreements and new learning arrangements.
- Deliver online demos to showcase the benefits of our offerings.
- Recommend new business opportunities to existing clients and attend networking events.
- Develop bespoke proposals aligned with business needs and objectives.
- Act as part of the Customer Service/Account Manager experience for new clients.
- Ensure client records are up-to-date using our CRM System (Zoho).
- Contribute to marketing nurture communications and maintain compliance with business systems and procedures.
- Work within a high-performing team, providing mentorship and guidance for professional development.

**Person Specification**:

- Excellent interpersonal skills.
- Strong organisational and time management skills.
- Proven ability to build and maintain relationships.
- Ability to work independently and using own initiative.
- CRM experience and knowledge of the care industry - Desirable
- Proven IT skills, including Excel, Word, PowerPoint, and Outlook.
- Full driving license.
- Enhanced DBS.

**Benefits and Incentives**:

- Consistent support, training and development within our organisation
- Employee Assistance Programme
- Outstanding service employee of the year award -£3,000 voucher based award
- Employee of the month award
- Paid Blue Light care on completion of induction
- Medicash
- Wage Stream - financial well-being app
- Cycle to work program
- Long Service award - £200 for 2 years, £400 for 5 years and £600 for 10 years _(all of which include increased annual leave and will be paid by a gift voucher of your choice)_
- Pension Scheme
- Length of Service Holiday Scheme - Awarding up to an additio

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