Receptionist Team Leader

5 months ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

A great development opportunity for those who wish to lead and influence others

Do you thrive in a fast paced environment? Do you have excellent communication skills? If yes, Bristol Eye Hospital needs you

The Reception department has an exciting opportunity for a Band 3 Team Leader to join our dynamic team. This permanent position is well suited to an individual that is looking gain hands on experience leading a team, working amongst a fast paced environment and passionate about delivering high quality patient care. The post holder will have a range of administration experience, ideally within a healthcare environment, although other relevant administrative experience will be considered. You will be responsible for the day to day management of the Band 2 Receptionists and develop close working relationships with other departments within the Eye Hospital.

Previous applicants need not apply.
- To be responsible for the day to day management of the Band 2 Receptionists and escalate where appropriate
- Create and maintain rota cover across the outpatient reception desks
- Involvement with HR processes according to policies
- Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. This may require acting with resilience to deal with sometimes distressed patients
- Working closely with the clinic coordinators to monitor and ensure the completion of outcomes in line with trust policy
- To book patient appointments in line with the Patient Access Policy (PAP), send/print letters and arrange any appointment related services as and when required (E.g transport and interpreting services)
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and diary management

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

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