Training Account Administrator
6 months ago
**Company description**:
**Job Title**: Training Account Administrator
**Location**:Cardiff - Hybrid
**Salary**: Up-to £22,000
**Additional Benefits**:Up-to 10% Bonus
**Employment Type**:Permanent Full-Time
**AA Summary**
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Training Account Administrator, you’ll play a key part to our success and join us on this exciting motoring journey.
LI-THEAA #LI-Hybrid
**This is the job**:
We have an exciting opportunity for a Training Account Administrator where you will effectively manage all administrative aspects of a trainee’s journey upon purchasing our Driving Instructor Training courses.
**What will I be doing?**:
- Managing all administrative aspects of a trainee’s journey
- Ensuring trainee DBS & licence requests are submitted to the DVSA at the appropriate time and within the course syllabus timeframes.
- Booking all trainee in-car training sessions and supporting with online registrations for courses and online classrooms.
- Monitoring and responding to customer feedback throughout their journey with us.
**What do I need?**:
- A proven track record of working to targets with an impressive success rate
- Proven track record of managing a customer’s journey from beginning to end
- Ideally worked in a fast paced, high achieving environment
- Exceptional communicator with experience in customer service
- Excellent interpersonal and written skills
- Can think on your feet and offer creative solutions to drive progression
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