Customer Experience Specialist
4 weeks ago
We absolutely love this company
- a global organisation with sites in Gloucester whose culture and values really are second to none. They promote an entrepreneurial spirit and a wonderful team ethos.
We are delighted to be supporting them in finding a Business Operations Specialist/ Customer Experience Specialist to join them on a full time basis
- this is a 12 month fixed term contract.
In this role, you will manage a set of accounts and you will be instrumental in managing the end to end order fulfilment process. You will be dealing with customer queries and requests as well as processing orders. You will provide resolutions when orders can't be fulfilled and providing the best level of relationship management to your clients.
You will be communicating with global partners in warehousing and logistics and you will be natural at always looking to create value for our customers as well as capturing profitable opportunities.
We are looking for someone who has both a clinical and economic way of thinking. You will be happy to take the initiative as well knowing when it is best to refer decisions and situations to management. You will be able to prioritise workload based on value and have excellent communication skills.
We will empower you to channel your entrepreneurial thinking.
Ideally you will come with a customer service/ relationship management/ account management/ supply chain background.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £28,000.00-£34,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
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