Visitor Experience Assistant

1 month ago


Gloucester, United Kingdom Gloucestershire County Council Full time

**Visitor Experience Assistant**:

- Date: 26-Jan-2023- Job Location: GloucesterThis is a Gloucester City Council job.
- Job Title: Visitor Experience Assistant
- Job Location: City Museum
- Salary: £21,968 - £22,778 per annum (pro rata)
- Hours per Week: 22.20
- Contract Type: Permanent
- Duration:

- Closing Date: 19/02/2023
- Job Requisition Number: 5706
- This post is not open to job share

**The Museum of Gloucester are looking for a new member of staff to work 22.2 hours every week.**

You will be responsible for delivering an exceptional customer experience to each and every one of our visitors. As one of the first people our customers interact with when they walk through the door or pick up the phone, you will confidently engage and share our Gloucester story.

As the face of the Museum of Gloucester you will ensure that our gallery visitors, families, school groups, corporate hires, and visitors to the venue, walk away with the most positive memories of their visit to Gloucester. You will engage with our visitors and tell stories about Gloucester and its Museum Collection.

You will also take every opportunity to upsell and generate income through our events, gift shop and café services and capture donations and feedback whilst building a rapport with your customers.

**Skills**: Customer service excellence is your number one priority, and you must be passionate about engaging with people. You will be confident in dealing with a wide range of customers and be able to work under pressure. Teamwork is essential; there is no ‘I’ in team when it comes to our cultural venues and you must be confident in your communication skills. Attention to detail is critical as we look for excellence in every single aspect of the role.

This role can also be physically demanding with event set ups and exhibition change overs where moving furniture and equipment can be frequent, so not only will you have a constant smile on your face, you will be prepared to muck in to get the job done.

This role will predominantly be based at the Museum of Gloucester & Tourist Information Centre, however, your resource may be utilised at one of our other City Council run Cultural venues providing you with great opportunity for personal development.

Working in a 24/7 industry, you will work on an annualised hours contract therefore a level of flexibility is required within the role.

**Additional Information**

To access the Job Profile, please follow the link below:

- Visitor Experience Assistant - Job Profile

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.



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