Facilities Receptionist

3 weeks ago

Gloucester, United Kingdom FI Real Estate Management Full time

**Company**

FI Real Estate Management is an asset and property management company with over 30 years’ experience in the UK and European real estate markets. Our team of over 300 professionals manages industrial, offices and retail portfolios totalling nearly 10 million sq. ft.

**Your key duties as a Facilities Receptionist will be**
- Be able to give first class professional service to all clients and visitors to our site.
- Be the first point of contact for all clients and visitors to the company building.
- Always meet and greet with a friendly welcoming manor, ensuring all clients and visitors have a great customer journey start to finish.
- Answer all incoming calls and face to face requests on behalf of the business and direct them accordingly.
- General administrative duties to support the business i.e., ensuring H&S information is correctly displayed on the noticeboards or filed in relevant folders digitally and manually.
- To support the Regional Facilities Manager with daily building and health and safety checks where required.
- Access Control for visitors, contractors, and tenants. Face to face and via CCTV and Intercom system.
- Assist with alarms and co-ordinate evacuations if required.
- Record and report defects to the Regional Facilities Manager and assign jobs to the mobile General Maintenance Operative.
- Have a basic understanding of Facilities and Building Management Systems, Fire Alarms, Intruder Alarm systems.
- Attend site meetings with Asset Managers, Projects Teams and contractors.

**Personal Profile**
- Strong written and verbal communication skills
- Computer Literate in Microsoft packages
- Excellent telephone manner
- Integrity and good people skills
- Good numeracy and literacy
- High level of attention-to-detail and organisational skills
- Adaptability to change and willingness to embrace new ideas and processes.
- Positive and approachable manner
- Ability to work cohesively as part of a team and independently.
- Flexibility to cover the needs of the business as and when required.

**Benefits and Hours**
- 25 Holidays per year, plus UK bank holidays
- 37.5 hours per week, Monday to Friday
- Employee Assistance Programme
- Company Pension Scheme
- Free parking
- Training will be provided

**Job Types**: Permanent, Full-time

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 2 years (required)
- Telephony: 1 year (required)

Work Location: In person

Reference ID: Facilities Receptionist - Gloucester

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