Coupa System Administrator 13374

2 weeks ago


Warwick, United Kingdom Adecco Full time

.

**Role: Coupa Systems Administrator**

**Location: Warwick**

**Hybrid: working 1 days in the office**

**12 Month Contract**

**Job Role**:

- Receive and analyse fortnightly Coupa minor (bug-fix) release notifications, determining any potential impact, liaising with appropriate internal support organisation to communicating to end-user community
- Receive and analyse four-monthly Coupa major (new functionality) release notifications, regression testing sandbox environments and interfaces, liaising with appropriate internal support organisation to communicate to end-user community
- Respond to tickets raised via the IS helpdesk & or Plugin and resolve within agreed SLA's
- Triage, investigate and resolve end-user support which should be via the PtP Frontdesk or SNOW tickets depending on their issues for both stock and non-stock items
- Triage, investigate and resolve non-technical supplier queries with Catalogues, Punchout, PO and Invoice through SAN, CSP and cXML
- Raise and manage Coupa support tickets with Coupa
- All functional design changes (not defects) would be submitted with a named sponsor in PtP to be actioned by the sysadmin following a functional and technical impact assessment done by the sysadmin through the ownership of the current change control mechanism
- Check that the proposed change does not deviate from the agreed Business process principles established as part of the iBuy Project
- Once the change has been approved by CCB the sysadmin will carry out the change in the test environment before implementing in Production
- The change could consist of local and global configuration settings and table updates.
- Note - the above process will also be carried out when resolving defects
- Liaise with the help desk to explain, reproduce and find solutions to functional and technical queries
- Liaise with Wipro on interface issues and data synchronisation issues
- Monitor and manage integration issues
- Maintain and align Coupa master data where no interface exists, new company codes (content groups), delivery addresses, payment terms, shipping terms, tax codes, material groups (commodity codes), UNSPSC codes (for catalogues), currency codes, units of measure codes, GL codes
- Transfer open transactions from leavers to their nominated successors
- Enrich supplier and contract data on request, maintain contract config data: directly invoice-able 2/3 way match
- Resolve approval chain failures, usually caused by master data not being sufficient to determine the correct approvers
- Assign Shopping cart substitutions in the event that a user has not activated or nominated a delegation of authority if they are on leave or have left the company
- Run and/or schedule monthly and on an 'as required' basis, KPI and Business Metric reports and data from Coupa
- Schedule admin reports to meet controls and compliance standards and to demonstrate segregation of duties
- Additionally, although user accounts will be managed separately (via ERP Security Team) the Sysadmin would still need to have an awareness of how users are configured as part of their trouble shooting and change impact assessment as it is likely they will end up instructing ERP Security Team on what the impact is of changes and how to implement.
- Support and develop more junior members of the Coupa and Cloud system administration team including prioritising work and providing technical guidance

**Essential**:

- Coupa system knowledge and technical experience
- An understanding of workflow approval based logic and the ability to both understand a business process from a workflow diagram
- Good written skills with the ability to clearly document and explain business processes and automated solution designs.
- A self-starter who delivers high quality work. Someone who can adapt to new challenges and can either on their own or as part of a team.
- Strong analytical and problem solving skills.
- Experienced in implementing user requirements.
- Good communication skills, able to deal with internal and external stakeholders/3rd party vendors.
- Understand our customer's needs and deliver on our agreed commitments managing both risk and value to provide an optimum solution
- Coupa reporting knowledge and experience
- Develop right first time approach to everything

**Preferable**
- A working knowledge of current business processes operated through Coupa and the ability to understand system impacts if business processes change or impact to business process if the system changes.
- Understanding of what the impacts of upgrades/changes to ECC/S4 and Successfactors mean to Coupa and the other way around. They will need to have a rounded view across the systems in the ERP landscape. This would be via the cross stream impact assessment of CCB and via direct interaction with other Projects.

Pontoon is an employment consultancy and

operates as an equal opportunities' employer

To speak to a recruitment expert please contact Teresa Ginley


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