Junior Administrator

**Company Overview**:
New Age Care is a reputable and well-established care company dedicated to providing exceptional services to our valued service users. Our management team brings over 40 years of combined experience in the care industry, enabling us to offer a fresh and innovative approach. We have witnessed the operations of other care companies and strongly believe that there is a better way to enhance the lives of both clients and carers. It is our mission to set a new standard in care by providing tailored services that prioritize the wishes and needs of our clients, allowing them to maintain their independence in the comfort of their own homes. At New Age Care, we foster meaningful and respectful relationships with individuals and remain flexible and adaptable to accommodate any changes in a client's situation and circumstances.

**Wotkinh hours**: 9am - 5pm Monday to friday

**Responsibilities**: As a Junior Administrator at New Age Care, you will play a vital role in supporting our care team and ensuring smooth operations within our organization.

**Your key responsibilities will include**:
**1. Taking Calls**: Responding to incoming calls from service users, their families, and other stakeholders, addressing their queries, and providing necessary information with professionalism and empathy.

**2. Speaking with Service Users**: Engaging in friendly and supportive conversations with service users to understand their needs, offer assistance, and provide reassurance when necessary.

**3. Checking Alerts**: Monitoring and promptly responding to system-generated alerts, such as emergency alarms or other critical notifications, ensuring appropriate actions are taken as per established protocols.

**4. Taking Enquiries**: Handling and processing enquiries from potential service users or their representatives, providing detailed information about our care services, pricing, availability, and assisting with the registration process.

**5. Administrative Support**: Assisting with general administrative tasks, including data entry, maintaining accurate records, filing documents, and updating electronic systems, ensuring all information is kept confidential and secure.

**6. Collaborative Teamwork**: Working closely with the care team, administrators, and other staff members to ensure effective communication, coordination, and a seamless flow of information for delivering exceptional care services.

**Qualifications and Requirements**:
**1. Education**: GCSE or equivalent at C grade or Level 4 and above, Additional training in office administration or customer service is a plus.

**2. Communication Skills**: Excellent verbal and written communication skills, with the ability to communicate effectively and empathetically with service users, families, and colleagues.

**3. Customer Service**: Strong customer service orientation and a genuine desire to help others, with the ability to remain calm and composed in challenging situations.

**4. Organization Skills**: Exceptional organizational skills with an eye for detail, ensuring accuracy and completeness in administrative tasks.

**5. Technology Proficiency**: Basic computer skills, including proficiency in Microsoft Office suite (Word, Excel, Outlook), and the ability to quickly learn and navigate new software and electronic systems.

**6. Team Player**: Demonstrated ability to work effectively as part of a team, collaborating with colleagues, sharing information, and supporting one another to achieve common goals.

**7. Empathy and Compassion**: Demonstrated understanding and empathy towards the needs of service users, treating them with respect, dignity, and compassion.

**8. Confidentiality**: Ability to handle sensitive and confidential information with the utmost discretion and maintain data privacy and security.

Join our caring team at New Age Care and contribute to enhancing the quality of life for our service users while gaining valuable experience and personal fulfilment.