Customer Service Advisor
7 months ago
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
**About the Role**
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Croydon Branch.
“Croydon Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service.
You will be fully supported with the necessary training to service our customers mortgage and savings needs and requirements through multiple channels, including face to face, telephone and online.
We are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities.
Croydon branch is easily accessible by train with East Croydon station within walking distance.”
**About You**
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
**About Us**
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
**About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- **
Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- ** Pension.** We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- **Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- **My Benefits.** When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
**Ready to apply?
-
Customer Service Advisor
4 days ago
Croydon, United Kingdom Northgate Vehicle Hire Full time**Salary**: £26,039 pa **Weekly Hours**: 42.5 hours per week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Advisor** you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles...
-
Customer Services Advisor
7 months ago
Croydon, United Kingdom ccha Full time**Do you want to be part of a caring, forward thinking team who make a difference? Join us as our** **Customer Services Advisor** 35 hours per week **Salary**: £28,000.00 Interviews: 8 and 10 March At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents. As a small housing association with big goals,...
-
Customer Service Advisor
5 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£25,642** p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work...
-
Customer Service Advisor
9 hours ago
Croydon, United Kingdom Towergate Insurance Full time**The Company** With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey...
-
Customer Service Advisor
6 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,400 p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday...
-
Customer Service Advisor
2 weeks ago
Croydon, United Kingdom Gravity Recruit Full timeCustomer Service Advisor (6month Contract) Croydon Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team in their Croydon branch for a 6 Month contract to cover Maternity leave. Job Purpose: To guarantee their customers an excellent level of service whilst...
-
Customer Service Advisor
2 days ago
Croydon, United Kingdom DPD Group UK Full timeCompany Description DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry. **Job Description**: Our Site Manager is...
-
Customer Service Advisor
10 hours ago
Croydon, United Kingdom Towergate Insurance Full time**The Vacancy** Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, ensuring we understand their needs. We provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by...
-
Customer Service Advisor
7 months ago
Croydon, United Kingdom GLL Full timeGLL is looking for a Part-Time Customer Service Advisor at Thornton Heath Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. Our Customer Service Advisors respond to enquiries converting them into...
-
Service Advisor
4 weeks ago
Croydon, United Kingdom CV-Library Full timeBODYSHOP CUSTOMER SERVICE ADVISOR Customer Service Advisor Details: Basic Salary:£28,000 - £30,000 Hours:Monday to Friday 8am - 5pm Location:Croydon New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of...
-
Service Advisor
2 months ago
Croydon, United Kingdom CV-Library Full timeService Advisor Independent Family Run Service Centre Hours: Monday - Friday 8am - 6pm - no weekends Up to £34k Basic DOE Croydon, Surrey Family Run All Makes & Models Service CentreWe are currently advertising on behalf of an multi industry award winning family run car dealership who are currently recruiting for a Service Advisor to assist in their...
-
Service Advisor
3 days ago
Croydon, United Kingdom Perfect Placement Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE contract. Career...
-
Service Advisor
2 weeks ago
Croydon, United Kingdom Perfect Placement Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE contract. Career...
-
Service Advisor
2 weeks ago
Croydon, United Kingdom CV-Library Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE...
-
Service Advisor
7 months ago
Croydon, United Kingdom MBA Project Full timeOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Lexus Croydon **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...
-
Service Advisor
2 weeks ago
Croydon, United Kingdom Perfect Placement Full timeService AdvisorHours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis.Salary: Competitive basic salary of up to £33,000 p.a., depending on experience.Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a.Benefits:20 days’ holiday plus bank holidays.Full-time, Permanent PAYE contract.Career...
-
Customer Service Advisor
2 days ago
Croydon, United Kingdom Axis Full time**Role** We have an opportunity for a Customer Service Advisor to join our team in Croydon for Croydon Council. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key Responsibilities** - Deal with inbound calls from residents and/or social housing provider in relation to repair...
-
Customer Service Advisor
4 days ago
Croydon, United Kingdom Axis Full time**Role** We have an opportunity for a Customer Service Advisor to join our team in Croydon. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key Responsibilities** - Deal with inbound calls from tenants in relation to repair works; including raising new jobs, appointments...
-
Customer Service Advisor
2 days ago
Croydon, United Kingdom Axis Full time**Role** We have an opportunity for a Customer Service Advisor to join our team in Croydon. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key Responsibilities** - Deal with inbound calls from residents and/or social housing provider in relation to repair works; including...
-
Service Advisor
12 hours ago
Croydon, United Kingdom MBA Group Full timeOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Lexus Croydon** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...
