Administrator for Pals Team

4 months ago

Redbridge, United Kingdom NELFT NHS Foundation Trust Full time

The NELFT Patient Experience Directorate are looking to recruit a Band 3 administrator to work alongside the Patient and Liaison Service ( PALS ) - to co-ordinate and deliver administrative support to the team. The post holder will need excellent IT skills and a kind and compassionate personality.

At NELFT we firmly believe that people who use our services and those that support them have a key role in helping us improve the services we currently provide and in helping shape the design and delivery of future services.

NELFT offers a range of paid Involvement opportunities for those who use their community health and /or mental health services, including child health services, to share their views, ideas and expertise.

We are looking for someone who has a warm and friendly demeanour, good communication skills and will work in line with the Trust Values

The core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with Patients, carers and members of the public in professional and empathic way.

To provide high quality administrative support to the PALS team

To work closely with the PALS Officers and the Complaints Team.

Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.

Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits.

Manage and maintain an robust efficient administrative system on behalf of others and will comply with Corporate and Information Governance requirements.

Draft general correspondence on behalf of own service.

Work without supervision

Ensure workload is managed and prioritised appropriately.

Participate in induction and orientation of newly recruited administrative staff and temporary staff.

Establish and maintain filing systems include the team database and share drive

Arrange and take minutes or notes at meetings

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Please see the attached job description and person specification for further details on the vacancy.

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