Housing Administrator

Are you organized, detail-oriented, and passionate about supporting a positive customer experience? Our client is expanding their Housing Services team and looking to add a Housing Administrator to be at the heart of delivering excellent support to our community.
 
As a Housing Administrator, you will be a vital part of the front-line team, managing customer inquiries, supporting tenancy processes, and handling essential administrative tasks to ensure seamless operations within Housing Services.
 
The Role
·Act as the first point of contact for residents, providing a welcoming and professional reception, handling inquiries both in person and over the phone, and resolving issues within agreed timeframes.
·Assist with tenancy management by supporting the voids and lettings process, including voiding properties and garages, setting up new property accounts, and managing 'House Exchange' applications.
·Help tenants report repairs and pest control needs to contractors and ensure the reception area remains safe and well-maintained.
·Keep accurate and up-to-date records in Northgate, manage key and fob requests, process recharges, and maintain inventory for keys and fobs.
·Work closely with other Housing Service teams, update knowledge of policies and procedures, and liaise with external agencies to provide timely solutions for residents.
·Support tenants with the Orchard Heating system by managing usage records, sending statements, and coordinating with income recovery teams when needed.
 
The Ideal Candidate:
·A friendly and clear communicator, able to assist residents efficiently and with empathy.
·Ability to manage multiple tasks accurately and keep records updated in a timely manner.
·A proactive approach to resolving customer inquiries and supporting smooth office operations.
·Experience in a similar role

Candidates must have the right to work in the UK to be considered for this role.
 
What You Need to Do Now
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
 
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
 
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us