Senior Administrator

3 days ago

Hamilton, United Kingdom Proclaim Care Limited Full time

Proclaim Group have an excellent opportunity for a Technical Team Assistant (Senior Administrator) to join our team. We are a national, award-winning provider of rehabilitation solutions for individuals who have incurred personal injury or absence from work. This is a flexible working role, based in our office in Hamilton.

**About Us**:
Proclaim Group deliver market leading rehabilitation services and are widely recognised not just as experts in our field, but as a caring company that puts the interests and wellbeing of our clients, staff and customers at the heart of everything we do.

Our company values are to Excel, Inspire and Achieve with Integrity. We are proud to live by these values. They guide our decision-making, service delivery and interpersonal interactions with staff, suppliers and customers alike.

We are passionate about quality and are proud to invest in our people; enabling them to thrive and develop in their roles. We are also passionate about training and development and invest heavily in providing staff with opportunities to upskill and deliver the best possible services to our clients.

At Proclaim Group, we pride ourselves on being a great place to work. In a recent survey, our staff rated us at an average 80% in the areas of internal communication, fostering a sharing culture, inspiring staff to do their best work, and providing support and wellbeing initiatives for staff.

We also care about the environment and have committed to achieving ISO14001 accreditation.

**About You**:
We are looking for senior administrators to join our office team in Hamilton. This position would ideally suit an individual who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.

You will need to have excellent communication and interpersonal skills, be flexible, organised, able to work well under pressure and align with our company values.

Desired qualities:

- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- A flexible and solution-focussed approach
- Ability to meet and manage deadlines and adhere to service levels
- Accuracy and attention to detail
- Self-disciplined
- Team player with a positive, “can-do” attitude
- Willingness to support team members in other departments
- A kind and empathetic approach

**The Role**:
These exciting roles will give you the opportunity to improve the lives of our service users by helping to arrange the treatment and services they required to recover from their injuries or health condition and, if possible, return to work.

In the role, you will work closely with our Rehabilitation Managers (field based registered health professionals) to coordinate rehabilitation programmes for our service users.

The aim of the Technical Team Assistant role is to support our Rehabilitation Managers with the proactive management of their cases by assisting them with day-to-day administrative and case management tasks.

Experience of MS Office is essential, and knowledge of databases is desirable.

Duties include:

- Arranging appointments with service users and other parties on behalf of the Rehabilitation Manager.
- Obtaining authority for recommendations made by the Rehabilitation Manager.
- Assisting the Rehabilitation Manager to implement the service user’s recommended rehabilitation programme. This might include:

- Requesting and chasing reports, medical records and clinic letters from medical professionals
- Researching, onboarding and making referrals to service providers e.g. physiotherapy
- Assisting Rehabilitation Managers to arrange surgeries, scans or procedures for service users
- Setting up taxi, gym, cleaning and gardening accounts
- Ordering aids and equipment and assisting Rehabilitation Managers to arrange adaptations to service users’ homes
- Booking interpreters, courses, travel and hotel accommodation for service users
- Reviewing and authorising service provider invoices
- Supporting Rehabilitation Managers with case actions during holiday/sickness periods
- Diary management to ensure follow-up in timely manner to bring tasks to completion
- Liaising with service users, insurers, solicitors, service providers and employers on a regular basis.
- Making and receiving calls and dealing with enquiries from injured clients and their family members, service providers, health professionals, lawyers and insurance companies
- Assisting with booking new referrals onto our database and issuing the relevant paperwork to service users and Rehabilitation Managers.

**The Benefits**:
Employee benefits on offer include:

- A varied role that offers the opportunity for personal and professional growth and career progression opportunities within the company
- Excellent remuneration package, including a competitive salary and pension scheme
- 32 days annual leave (including bank holi

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