Service Engineer

1 month ago

Bishops Stortford, United Kingdom ACS Business Performance Ltd Full time

About the job:

This role involves the service, repair & installation of a product portfolio for UK and international customers that will require regular UK and international travel.

Reporting to the Technical Services Manager, your role will include the following:

Service, repair and technical support:
Carry out telephone support and remote diagnostics of products to help identify issues and take necessary action
Cary out pre and post sales technical support for
Undertake the servicing and repair of equipment in-house or on-site in both the UK and internationally
Manage customer relationships to resolve critical situations in the fastest way possible, providing the best possible customer service
Management of customer and equipment information using appropriate systems
Preparation of documentation including service reports, IQ/OQ, RAMS, method statements etc.
Help to manage service parts inventory levels
Provide service training for staff and distributors
Installations and user training:
Installing the larger or more complex equipment on customer sites: including reaction systems, circulators, synthesisers, evaporators, software etc
Carry out post-installation user training, both on customer sites and remotely
Prepare post-installation and user training reports
General:
Assistance in testing of existing and new products for QA, troubleshooting, R&D etc.
Be prepared to carry out any other general duties as required to ensure the smooth running of the Technical Services team and the company in generalAbout you:

The ideal candidate will have the following skills and experience:

Minimum 3 years' experience working in an equipment service environment, preferably on laboratory instrumentation
Broad experience of providing service and support to customers
Experience of working to necessary Health and Safety requirements
Ability to read and understand wiring diagrams, instruction manuals etc. for electro-mechanical equipment
Fully IT literate with standard Microsoft Office packages.
Full driving license (no specialist license is required)And have the following qualities:

Good time keeper and reliable
Adaptable and willing to learn new skills
Well organised and tidy
Pleasant and positive manner, to be able to communicate effectively with customers and colleagues
Willing to get 'stuck in' at all levels and to undertake whatever is required to complete the job
Enthusiasm and perseverance with a positive 'can do' attitude
Capable of working as part of a team and able to use own initiative when working individually
Diligent attitude with the determination to see things through to completion and aptitude to meet challenges that may ariseACS are recruiting for a Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Service Engineer, please submit your CV including an outline of your experience as a Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Service Engineer role you desire

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