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Service Engineer

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom ACS Performance Full time
Job Summary

We are seeking a highly skilled and experienced Service Engineer to join our team at ACS Performance. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our customers, ensuring the smooth operation of our equipment and resolving any technical issues that may arise.

Key Responsibilities
  1. Technical Support and Maintenance
  • Provide technical support and maintenance services to customers, including remote diagnostics and on-site repairs.
  • Carry out regular maintenance and servicing of equipment to prevent downtime and ensure optimal performance.
  • Manage customer relationships to resolve technical issues and provide excellent customer service.
Installation and Training
  • Install and commission new equipment on customer sites, ensuring that it is properly integrated and functioning as expected.
  • Provide training and support to customers on the use and maintenance of our equipment.
Inventory Management and Reporting
  • Manage service parts inventory levels to ensure that customers receive prompt and efficient support.
  • Prepare and submit reports on technical support and maintenance activities, including service reports and inventory levels.
Requirements
  1. Experience and Qualifications
  • Minimum 3 years' experience working in an equipment service environment, preferably on laboratory instrumentation.
  • Broad experience of providing technical support and maintenance services to customers.
  • Ability to read and understand wiring diagrams, instruction manuals, and other technical documentation.
Skills and Abilities
  • Fully IT literate with standard Microsoft Office packages.
  • Full driving license (no specialist license is required).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Service Engineer looking for a new challenge, please submit your application, including your CV and a covering letter outlining your experience and qualifications.