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Customer Service Advisor

3 months ago

Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

Job Title: Customer Service Advisor

Location: Rochdale

Salary: £23,500

About the client

Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.

What’s on offer

* Pension scheme

* Free parking

* Private health insurance

Duties & Responsibilities

The Customer Service advisor will have numerous duties, including:

* Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times.

* Communicate in a professional manner with all customers by telephone, email and letter.

* Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.

* Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints.

* Maintain up to date and accurate records of customer discussions and all correspondence.

Skills & Experience

* Customer Service Experience

* Ability to build relationships quickly over the phone

* Excellent communication skills

* Strong problem-solving skills

* Extremely organized

* Strong Microsoft Office 365 experience

If you are interested in the Customer Service Advisor position, please apply via CV Library, or call on (phone number removed)