Customer Service Advisor

3 months ago

Rochdale, United Kingdom A.D.D. Express Ltd Full time

A.D.D. Express Ltd are proud of our people -they’re the heart of our business and our success. We are committed to working in partnership with our customers, becoming an integral part of their operations, understanding and analysing their problems so we can provide customised, flexible and future-proof solutions to support their growth. This is an excellent opportunity to join a shareholder member of the UK’s largest pallet network, Pall-Ex. As winner of 'Regional Depot of the Year Northern & Scotland 2021', we are constantly striving to ensure we remain the best distribution partner, by ‘working together’ and ‘winning together’; we are #TeamADD.

If you are positive & outgoing, a passionate team player, committed to delivering high quality customer service and ready for a challenge, then this role is for you

Due to the extensive growth of our business over the past 6 months, we are now looking for an additional **Customer Service Advisor** to join our busy, dedicated customer service team at our state-of-art new facility in Rochdale. Our Customer Service team are at the heart of our offer, ensuring our customers receive the highest quality service and communication.

Main Duties and Responsibilities:

- Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times.
- Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.
- Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints.
- Scanning of PODs and other paperwork within strict deadlines.
- Maintain up to date and accurate records of customer discussions and all correspondence.
- Produce information for customers utilising our computer software packages & systems.
- To demonstrate the facilities of the online system to all new potential customers when required.
- Provide training and support to customers on the online system.
- Ensure that all relevant standards are maintained within the department.
- Undertake other general administration duties.
- Attend weekly 1-2-1’s with Assistant Customer Service Manager to assess strengths and development areas and agree support/training required.
- Assist other colleagues within the wider team as and when required.
- Maintain a tidy and safe working environment.
- Ensure you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety.

We are offering a competitive salary & benefits package, 28 days holidays, 40 hours per week, Monday to Friday 8:30 am to 5.00 pm plus a Saturday am working from home on a rota system.

Applications must include full Curriculum Vitae.

Agencies: we've got this thank you

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

  • Customer Service Advisor

    4 months ago

    Rochdale, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.84** **Rochdale** **ASAP start!** **Hours: Full time working hours(37.5), Rotational 8am-4pm and 1pm-9pm, one weekend on and one weekend off, hybrid after training!** **What is in it for you?** - Free on site parking - Competitive hourly rate - Genuine career prospects - Hybrid working after training - On...

  • Customer Service Advisor

    3 months ago

    Rochdale, United Kingdom We Are BX2 Ltd Full time

    **We are recruiting for a Customer Service Advisor in Rochdale.** Working within a fast paced customer service, office environment! **Duties**: - Dealing with refund and customer issues - Finding products - Dealing inbound calls - General admin tasks Hours of work**:Monday to Friday 10am - 6pm (3:30pm on Friday)** Pay rate**:£10.42 per hour** - **For...

  • Temporary Customer Service Advisor

    3 months ago

    Rochdale, United Kingdom Page Personnel Full time

    On-going temp role with the possibility of being made perm - Weekly pay and competitve pay rate **About Our Client**: Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction. As a Temporary Customer Service...

  • Customer Service Advisor

    4 months ago

    Rochdale, United Kingdom Euro Car Parts Full time

    **Customer Service Advisor - Rochdale** As a Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have...

  • Customer Service Advisor

    4 months ago

    Rochdale, United Kingdom Euro Car Parts Full time

    **Customer Service Advisor - Rochdale** As a Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have the...

  • Customer Service and Sales Advisor

    2 weeks ago

    Rochdale, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Our client is a global producer of high-quality products, for end-use in the residential, contract, hospitality, and design sectors. They are looking for a Customer Service and Sales Advisor to join their team. What’s on offer 28 days holidays (including bank holidays)Free breakfastPension schemeFree car park Duties & Responsibilities Addressing customer...

  • Service Advisor

    4 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R5- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the first...

  • Service Advisor

    4 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R4- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the first...

  • Service Advisor

    4 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R6PSA- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the...

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Rochdale Council Full time

    About the RoleExternal candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of RochdaleIn accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.We are looking for an...

  • Service Advisor

    3 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £29,250 basic (OTE £33,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several brands. They’re...

  • Service Advisor

    4 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £28,500 basic (OTE £32,000 - £35,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several...

  • Service Advisor

    4 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £28,500 basic (OTE £32,000 - £35,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several...

  • Sales and Customer Service Advisor

    3 months ago

    Rochdale, United Kingdom S4 Personnel Ltd Full time

    Ref: 1832 Job: Sales and Customer Service Advisor Location: Rochdale Hourly Pay: £11.44 Length of Assignment: Temp to Perm (week to week - successful, reliable candidates go permanent in this role) Main Responsibilities: Our client a well-established organisation is looking for Sales and Customer Care candidates to call patients in order to book...

  • Customer Service Representative

    4 months ago

    Rochdale, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum. **Customer Service Advisor benefits**: - Canteen on site - Free car parking on site - Good links to public transport - Uniform provided - PPE provided **Customer Service Advisor role**: - Provide accurate information about products, services, and company policies to...

  • Customer Service

    4 months ago

    Rochdale, United Kingdom Energy Funding Service Full time

    **About us** Energy Funding Service, is a growing company in an exciting industry. We aim to help as many individuals as possible and create a brand in the Energy Industry. Our service is highly valued in the Energy Industry helping people in the UK make their homes more energy efficient. Our team help over 1000 people per week qualify for Government...

  • Customer Experience Advisor

    3 days ago

    Rochdale, Rochdale, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Rochdale, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    3 days ago

    Rochdale, Rochdale, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Rochdale, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    1 week ago

    Rochdale, Rochdale, United Kingdom S4 Personnel Ltd Full time

    Sales and Customer Service AdvisorJob Summary:We are seeking a highly skilled Sales and Customer Service Advisor to join our team at S4 Personnel Ltd. As a Sales and Customer Service Advisor, you will be responsible for delivering exceptional customer service, building relationships with clients, and promoting our services.Main Responsibilities:Provide...

  • Customer Service Representative

    1 week ago

    Rochdale, Rochdale, United Kingdom S4 Personnel Ltd Full time

    Sales and Customer Service AdvisorJob Summary:We are seeking a highly skilled Sales and Customer Service Advisor to join our team at S4 Personnel Ltd. As a Sales and Customer Service Advisor, you will be responsible for delivering exceptional customer service, building relationships with clients, and promoting our services.Main Responsibilities:Provide...