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Accommodation & Lettings Officer

3 months ago

Gosport, United Kingdom Service Care Solutions Full time

Accommodation & Lettings Officer
Gosport, Portsmouth
Temporary, 3 Months (Potential for Extension)
37 hours per week

Portsmouth Borough Authority is seeking a dedicated Accommodation & Lettings Officer to join our team in Gosport. This is a full-time role for 37 hours per week, Monday to Friday, with potential for flexible working hours.

The Role:
The Accommodation & Lettings Officer will support the Accommodation & Lettings Team within the housing needs & advice section. Key responsibilities include:

Allocating social housing in line with allocation policies
Verifying housing applications and understanding future housing demands
Managing administrative functions for the allocations scheme
Updating and maintaining nomination agreements with housing partners
Arranging emergency housing for homeless households
Assisting in maximise rental income through housing benefit applications
Managing waiting lists for temporary accommodation and move-on requirements
Monitoring accommodation refusals and making recommendations
Assisting the Accommodation & Lettings Officer (private sector) with administrative tasks
Providing vital administrative support, including maintaining customer records, processing invoices, and updating systems and spreadsheets
The Candidate:
We are looking for someone with previous experience in a similar role. The ideal candidate will:

Have knowledge and relevant experience in allocating social housing via a housing scheme
Be confident, with strong verbal and written communication skills and attention to detail
Be able to negotiate, interpret policy, and communicate impacts effectively
Have general office experience and understand working within a busy frontline service
Be customer-focused, demonstrating high standards of customer service
Possess good IT skills, including Microsoft Office applications
Have strong numeracy and literacy skills
Be proactive, motivated, and able to work accurately under pressure
Have good interpersonal and teamwork skills, with experience in a frontline service
Be a creative thinker, able to suggest innovative solutions
Be committed to equal opportunities
Be willing to question current procedures and suggest improvementsThe Contract:

37 hours per week, Monday to Friday
3 months, with potential to become permanent
How to Apply:
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate