Customer Care Administrator

4 weeks ago

Inverness, United Kingdom Orion Group Full time

Our client has a current opportunity for a Customer Care Administrator to join their busy Inverness team on a temporary ongoing basis.

This is a full-time positon, working Monday - Friday 8.30am - 5pm.

As Customer Care Administrator, you will possess a strong pro-active customer care skillset and approach to ensure clients and managers receive a high response and service level. You will be proficient and self motivated with excellent IT and administrative skills.

Main Duties

Management of customer care database accurately and timeously.
Coordination and management of client and subcontractor appointments.
Providing a strong proactive customer service by multitasking and providing assistance and support to internal and external customers.
Ensuring a high level of customer care service dealing with all enquiries including calls and emails in a courteous and efficient manner.
Managing and set up of diary appointments.
Reporting of any clients who have been waiting for an unacceptable lenght of time for items/responses to be completed.
Providing updates to assist with client response templates and to continually improve on current processes and client experience.
Providing emergency call out rota circulated on behalf of Building Manager.
Provision of weekly meeting minutes to HR Director highlighting updates and any areas of concern.
Any day to day duties the HR Director may advise within the HR/Payroll/Customer Care/Executive department to ensure the proper performance of the business activity.

Skills & Experience

Strong administration and IT skills.
Excellent communication skills and the ability to deal with clients in a courteous and efficient manner.
Previous experience in a busy administrative role.
Highly organised and the ability to prioritise tasks.

If you are an experienced Administrator with excellent customer care skills and would like to find out more then, please contact Orion Group for more information or apply by forwarding your current CV quoting reference: TR/(phone number removed)

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment

  • Customer Care Administrator

    4 weeks ago

    Inverness, Highland, United Kingdom Orion Group Full time

    Our client has a current opportunity for a Customer Care Administrator to join their busy Inverness team on a temporary ongoing basis. This is a full-time positon, working Monday - Friday 8.30am - 5pm. As Customer Care Administrator, you will possess a strong pro-active customer care skillset and approach to ensure clients and managers receive a high...

  • Administrator

    1 month ago

    Inverness, United Kingdom Castle View Personnel Full time

    Our client is looking to appoint an Administrator on a full time basis to join their office in Inverness. The pattern of working hours is Monday - Friday and hybrid working is available, (approx. 3 days office based and 2 home based per week). This is a varied and interesting role within a supportive team environment and duties include: - Providing...

  • Administrative Coordinator

    1 month ago

    Inverness, United Kingdom Tulloch Homes Full time

    Tulloch Homes currently has an exciting vacancy for the above full time post based at our Inverness office and we wish to recruit an experienced, enthusiastic, motivated individual for the above position. This is a fantastic opportunity if you are self motivated, driven, organised and work well on your own initiative and as part of a wider team. - Provide a...

  • Care Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available between the hours of 7am and 10.30pm but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in...

  • Administrative Co-ordinator

    1 month ago

    Inverness, United Kingdom Castle View Personnel Full time

    Our client is looking to appoint an experienced Administrative Co-ordinator on a full time permanent basis to join their team based in Inverness. This is an excellent opportunity to join one of the area’s leading employers and we are looking to recruit an experienced, enthusiastic, motivated individual. This is a fantastic opportunity if you are self...

  • Care at Home Assistant

    1 month ago

    Inverness, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care Worker

    1 month ago

    Inverness, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care at Home Assistant

    1 month ago

    Inverness, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Senior Care Assistant

    1 month ago

    Inverness, United Kingdom Meallmore Full time

    Looking for a role that means more? Our friendly team are looking for a **Senior Care Assistant** to join them at Culduthel Care Home, as they provide high quality, personalised nursing care to the residents of our welcoming 65 bed nursing home in Inverness. **£11.40 - £12.25 per hour (depending on experience) + overtime rates + benefits** We’d love...

  • Care at Home Assistant

    4 weeks ago

    Inverness, United Kingdom Eildon Support Services Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Senior Care Assistant

    1 month ago

    Inverness, United Kingdom Meallmore Full time

    Looking for a role that means more? Our friendly team are looking for a **Senior Care Assistant** to join them at Daviot Care Home, as they provide high quality, personalised nursing care to the residents of our welcoming 90 bed nursing home in Inverness. **£11.40 - £12.25 per hour (depending on experience) + overtime rates + benefits** We’d love you...

  • Administrative Assistant

    1 month ago

    Inverness, United Kingdom Residential Care Home Inverness Full time

    A person to take over admin duties 2/3 days a week. Microsoft excel and word document knowledge required. Attending to telephone enquiries and basic reception duties. **Job Type**: Part-time **Salary**: £10.00 per hour **Benefits**: - On-site parking Schedule: - 8 hour shift - Day shift - Monday to Friday COVID-19 considerations: Covid -19...

  • Care at Home Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available between the hours of 7am and 10.30pm but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in...

  • Care at Home Assistant

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available between the hours of 7am and 10.30pm but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in...

  • Care at Home Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available between the hours of 7am and 10.30pm but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in...

  • Care at Home Worker

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...

  • Care at Home Assistant

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available between the hours of 7am and 10.30pm but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in...

  • Care at Home Assistant

    1 month ago

    Inverness, United Kingdom Eildon Limited Full time

    We are looking to recruit Care at Home Workers in Inverness. Various shifts are available but we would ask that applicants be flexible and able to work every second weekend. Role includes personal care, moving & assisting, medical prompt and administration, meal preparation and domestic duties. Previous experience in care is not essential as we provide...