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Service Advisor
3 months ago
Position: Service Advisor
Location:Southampton
Employment Type: Full-Time
About Us:
Our client prides themslves on delivering exceptional customer service and high-quality automotive care.The team is dedicated to maintaining the trust and satisfaction of their customers. We are currently seeking a motivated and experienced Service Advisor to join our dynamic team.
Job Description:
As a Service Advisor, you will be the liaison between our customers and our service technicians. You will play a crucial role in ensuring that our customers receive the best possible service experience. Your responsibilities will include:
* Greeting customers and assessing their service needs
* Providing detailed explanations of services and repairs
* Preparing accurate cost estimates and timelines
* Coordinating with service technicians to ensure timely and efficient repairs
* Maintaining regular communication with customers regarding the status of their vehicles
* Managing and updating customer records
* Ensuring customer satisfaction by addressing any concerns or questions
Key Responsibilities:
* Welcome customers to the dealership and listen to their concerns regarding their vehicles
* Accurately document vehicle issues and service requests
* Provide customers with detailed information on necessary repairs and maintenance
* Prepare service estimates and obtain customer approval for work
* Schedule service appointments and coordinate with service technicians
* Follow up with customers to ensure their satisfaction and handle any complaints
* Maintain customer records and service history
* Stay informed about new products, features, and service techniques
Requirements:
* High school diploma or equivalent; additional technical education or certifications are a plus
* Previous experience as a Service Advisor or in a similar customer service role, preferably in an automotive setting
* Strong communication and interpersonal skills
* Excellent organizational and multitasking abilities
* Proficiency in using dealership management software and Microsoft Office Suite
* A valid driver’s license with a clean driving record
* Knowledge of automotive technology and repair processes is preferred
* Ability to work in a fast-paced environment and handle stressful situations
What We Offer:
* Competitive salary and performance-based incentives
* Comprehensive benefits package,
* Ongoing training and professional development opportunities
* A positive and supportive work environment
* Opportunities for career advancement within the dealership
How to Apply:
If you are a customer-focused professional with a passion for the automotive industry, we would love to hear from you Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this position
