Customer Service Advisor

3 weeks ago

Larkhall Greater London, United Kingdom Candidate Source Full time

We are a successful and well-established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office -based Customer Service Advisor to join their online team in Clapham, London.

The role is office based in Clapham, Central London.

Along with a salary of up to £30,010.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald’s breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products 

The business has been launching world-class websites for the last 14 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

Location:

This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute.

As a Customer Service Advisor your duties will include: 

Being kind and considerate to everyone
Providing excellent support over the telephone and by email
Assisting with order queries and product information
Liaising with our suppliers for order updates and product details
Working with internal departments to ensure queries are resolved efficiently
Taking orders over the telephone
Ensuring the order process is a seamless and pleasant experience
Product support
Authorising returns
Customer escalations
Further ad hoc responsibilities
The ideal candidate will hold the following skills and experiences: 

Previous relevant customer service experience
Excellent verbal and written communication skills
Excellent organisational and problem-solving skills
Must be fluent in English
A polite and confident telephone manner
Great attention to detail
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week). In return you will receive a salary of between £(phone number removed) and £30,010.50 per annum (£13.85 to £15.39 per hour) based on your skills, experience and capability.

How to apply:

To apply for this role, please click apply online and upload an updated copy of your CV.

We look forward to receiving your application.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

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