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Customer Services Advisor

3 months ago

Ely, United Kingdom Kameo Recruitment Ltd Full time

Are you a self-motivated, organised individual who thrives in a busy team?

Based in a friendly team environment you will play a crucial role to many customers by providing technical telephone support service. This includes delivering first-line support, triaging and resolving complex customer enquiries promptly and efficiently. If a fault cannot be repaired over the phone, you will be responsible for ordering the parts required to repair and dispatching a technician within agreed service levels to the customer site.

This global company offers a dynamic and supportive environment alongside a great work atmosphere.

Hours: 37.5 hours per week, 8.30am – 5pm.

Hybrid working: 3 days in the office and 2 days at home.

Duties & Responsibilities of the Customer Support Advisor:

* Utilise troubleshooting and diagnostic skills to try to resolve technical problems

* Ensure all jobs raised for a technician visit have the correct parts forecasted

* Ensure that fault call visits are scheduled effectively, ensuring that all workload is allocated to maximise technician productivity and minimise costs, whilst meeting service level agreements

* Provide an efficient and effective telephone support service for customers

* Chase and investigate any issues regarding job completions

* Liaise with technicians, contractors, account managers and finance teams to resolve queries relating to service or sales orders

* Liaise with the customer regarding any delays in the processing and scheduling of fault calls.

What you will need to succeed as Customer Support Advisor:

* A self-motivated individual who displays initiative, a can-do attitude

* Enjoys working in a busy and challenging environment

* Shows resilience and tenacity everyday while delivering industry leading customer service

* Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers over the phone

* Strong organisational and time management skills to handle multiple tasks and deadlines effectively and achieving KPIs

* Ability to diagnose and solve problems using technical information such as equipment manuals and drawings

If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy