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Service Operations Analyst

1 month ago

Warrington, United Kingdom First Recruitment Group Full time

Service Operations Analyst

Home-based, with the option to work from secure offices in Epsom, Birmingham, Bristol, or Warrington.

Start Date: ASAP

Initial 6-week assignment

Hours per Week: 37.5 hours

Qualification Required ITIL v4

£27 PH

Job Description

We are seeking a Service Operations Analyst for a temporary, remote position within our team. This role is ideal for individuals with experience in IT support or recent graduates from IT-related fields. The successful candidate will be dynamic, analytical, and capable of working under pressure, providing critical technical support to project teams and the business.

Your Responsibilities:

Provide first and second-line telephone-based technical support to users.
Take ownership of incidents, investigate, analyse, troubleshoot, and resolve them efficiently.
Enhance first-line fix rates and reduce costs by transferring knowledge and skills, including managing issues logged online.
Produce technical documentation and knowledgebase articles as necessary.
Engage in continual service improvement initiatives.
Support project delivery when required.
What You Can Bring:

Customer handling and management skills: Effectively manage user expectations and communications.
Enthusiasm: A passion for delivering excellent services.
Communication skills: Strong written and spoken language skills.
Enterprise environment experience: Familiarity with large-scale enterprise settings.
Service desk experience: Experience in a fast-paced service desk environment.
IT best practice frameworks: Understanding of industry-standard frameworks and practices.
Microsoft environments: Proficiency in using and troubleshooting within Microsoft ecosystems.
Desirable Experience:

ITIL Foundation certification or equivalent experience.
Behavioural Competencies:

Ability to build and maintain effective working relationships, especially with remote teams.
Strong organizational skills with the ability to plan, prioritize, and complete tasks independently while being a supportive team player.
Willingness to engage with and work with different technologies.
Reliability and a strong work ethic, with good timekeeping.
At First Recruitment Group, we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

We actively recruit at all levels and this is a superb opportunity for a Service Operations Analyst looking for new employment.

We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences