Service Operations Analyst
1 month ago
Service Operations Analyst
Home-based, with the option to work from secure offices in Epsom, Birmingham, Bristol, or Warrington.
Start Date: ASAP
Initial 6-week assignment
Hours per Week: 37.5 hours
Qualification Required ITIL v4
£27 PH
Job Description
We are seeking a Service Operations Analyst for a temporary, remote position within our team. This role is ideal for individuals with experience in IT support or recent graduates from IT-related fields. The successful candidate will be dynamic, analytical, and capable of working under pressure, providing critical technical support to project teams and the business.
Your Responsibilities:
- Provide first and second-line telephone-based technical support to users.
- Take ownership of incidents, investigate, analyse, troubleshoot, and resolve them efficiently.
- Enhance first-line fix rates and reduce costs by transferring knowledge and skills, including managing issues logged online.
- Produce technical documentation and knowledgebase articles as necessary.
- Engage in continual service improvement initiatives.
- Support project delivery when required.
What You Can Bring:
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