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Helpdesk Coordinator

4 months ago

St Albans, United Kingdom Red Door Recruitment Full time

St Albans
Up to £28k depending on experience
Mon-Fri 8.30am-5.30pm
A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close-knit Planned Preventative Maintenance team. This is a busy and fast paced position that offers great training and progression opportunities
You will be responsible for managing jobs, prioritising and dealing with them from start to finish
What’s in it for you?
* Salary Up to £28k depending on experience
* Hours - Mon-Fri 8.30am-5.30pm
* Great training and progression opportunities
* Free parking
* Social outings
Key responsibilities for this Helpdesk Coordinator:
* PPM (Planned Preventative Maintenance) planning, releasing and allocating jobs
* Monitor and progress PPM jobs
* Content checking of engineer worksheets
* Cross referencing of engineer worksheets for job numbers, signatures and dates
* Renaming of worksheets adhering to a standard format naming convention
* Ensure PPM KPI’s are maintained at 100%
* Arrange, monitor and progress subcontractor PPM
* Chase engineers and subcontractors for completion paperwork and file as directed
* Issue the All Released PPM spreadsheet to client within four days of period end
* Raise remedial jobs when required
* Undertake reactive help desk training to become competent in order to cover when necessary
* Cover all contracts as required during staff absences (subject to further training)
For this Helpdesk Coordinator role the employer is looking for:
* At least 2 years in a similar position, ideally able to demonstrate knowledge in the facilities/construction field.
* Confident on the phone with engineers and subcontractors
* Focused – being aware of all jobs that are taking place and monitoring them so nothing slips through the net
* Calm under pressure
* Logical planning
* Organised
If you are interested in this Helpdesk Coordinator role, please apply now
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted