Contact Centre Advisor

6 days ago

York, United Kingdom Pearl Recruitment Full time

Contact Centre Advisor - Hybrid Avaliable Once Probation Is Passed

About the Company:

Our York-based client operates as a not-for-profit society, dedicated to the welfare of its members. Their mission is to support regular hard-working individuals by alleviating the stress and complications associated with NHS waiting times. With a membership exceeding 850,000 and continuing to grow, their vision is to become the UK’s leading healthcare community, enhancing the lives of members and society by reducing the burden on the NHS.

Position: Contact Centre Advisor

Role Overview: We are seeking several Contact Centre Advisors to join our team. You will be responsible for handling a variety of inquiries, ranging from hearing loss to hip replacements. The role demands resilience, empathy, and the ability to guide members through services to achieve the best and most appropriate outcomes. You will need to be an active and effective listener, able to gather important information even in challenging situations.

Key Responsibilities:

* Respond to member inquiries with empathy and professionalism.

* Lead members through available services to achieve optimal outcomes.

* Use effective questioning and listening skills to gather necessary information.

* Maintain a positive attitude and professional demeanor at all times.

* Work towards individual and department objectives.

Skills and Experience:

* Strong questioning and listening skills.

* Enjoy working towards objectives.

* Self-motivated, professional, and resilient.

* Excellent telephone manner and quick thinking.

* Enthusiastic, dynamic, and positive attitude.

* Excellent multitasking abilities.

Benefits:

* Starting annual salary of £23,400.

* Free healthcare membership.

* Free onsite parking.

* Up to 35 days’ holiday plus bank holidays.

* Pension with up to 10% employer contributions.

* Excellent training and development opportunities.

* Cycle to work scheme.

* Employee engagement events.

* Opportunities for community volunteering.

* Mental Health First Aiders.

* Free onsite gym.

Additional Information:

* Full-time training for 6 weeks, Monday to Friday, 9am-5pm, starting on Monday 12th August 2024. Attendance for the entire training period is mandatory.

* Part-time hours may be considered, but full-time attendance is required during the training period.

* No weekend work.

* Once probation is passed, flexible working options are available, including working from home up to two days a week

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