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Leisure Operations manager

4 months ago

Wandsworth, United Kingdom Gravity Active Entertainment Full time

We are Gravity, energise your career with us…

We are Gravity, we are the UK’s biggest name in active entertainment. With Gravity Having Fun Matters Fun is our key word, where our sites offer up to 30 activities from e-karting to augmented reality bowling.

We are now looking for a Leisure Operations Manager to join our team at our Wandsworth site, one of our Gravity Max venues. This is a big job, for a big operator, annually our footfall here is over a million people, all looking for excellent service, lots of fun and entertainment.

What you’ll be doing…

You will be managing the leisure operations from the site, overseeing the safety, standards and profitability of our activities such as eKarting, augmented bowling and immersive Gamebox. You will report to the AGM of the site, with accountability to the sites with day-to-day site operations at the core of your responsibilities.

The site has a 14-lane bowling alley, Hologate Virtual reality gaming, karts, Immersive Game Box booths, Golf, Darts, eGaming, shuffleboard and Pool. This is a large venue with lots of moving parts and a large team to manage.

We are looking for someone with strong operational experience within the leisure industry who has the confidence to manage a large number of staff, and to make sure day in day out, we deliver a first class, fun experience for our customers.

Your main Responsibilities:

· You will be supporting the Management team in the day to running of the site.

· You will support the team in delivering strong KPI results including wage ratios and profitability.

· Support the GM in effective people management, including recruitment, talent development, training, and performance management.

· Be a champion of employee and guest satisfaction, we want someone who is not scared to go the extra mile.

· Finally on top of this we want someone FUN This is a fun environment, and we need someone who will live and breathe this, who will foster a great attitude amongst the team which will give our customers the best experience possible.

What’s in it for you?

· A salary up to £40,000

· Potential monthly bonus

· Career development through our training academy

· Career development potential – we love to promote and develop from within

· Central Wandsworth location, close to train station and major bus routes

· Discounted rates for Gravity sites and products.

· Employee Assistance Program

· Contributary health insurance

· Subsidised food and drink on sites

· The opportunity to grow your career through training and development.

And best of all you will be joining a fun team, with a great company culture #wearegravity