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Customer Service Administrator
4 months ago
We are currently seeking a Temporary Customer Service Administrator join a dynamic team and support our client's Distributor Markets. If you have previous customer service experience and enjoy delivering exceptional service, then this role is for you
Job Title: Customer Service Administrator (Logistics)
Location: Exeter, Hybrid
Duration: Fixed term 6 months
Hours: Monday to Friday, 32.25 hours a week, 08:45- 5:00pm, 4pm finish on a Friday
Salary: £12.26 per hour
Benefits:
We would love for you to join us, some of the great perks of temping through Office Angels include...
· Weekly pay
· Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
· Temporary candidate of the month award
· Temporary candidate lunches/treats
· Online timesheets
· Regular pay reviews
· A dedicated consultant as an additional layer of support.
The Role : As a Temporary Customer Service Administrator , you will play a vital role in delivering timely and accurate customer service by managing sales orders and resolving customer inquiries. This position will support our client during their 'peak' period, providing an excellent opportunity to contribute to their success.
Key Duties :
Support the sales team by providing accurate information and actively assisting them in achieving sales targets
Address and resolve customer complaints promptly and courteously
Collaborate with the Marketing team to ensure a smooth flow of information regarding allocated brands
Maintain records and files of completed work
Liaise with third-party suppliers to ensure customer requirements are met
Process customer orders and credits accurately and efficiently
Handle and prepare export shipment paperwork, including cross-border coordination with sales offices and shipping departments in Hong Kong and the US
Monitor and manage deliveries and backorders for dedicated accounts
Foster strong relationships with internal and external customers
Share accurate information about the company and its products to support existing and potential clients
About You :
Strong attention to detail and excellent communication skills
Positive and proactive attitude towards tasks
Proficient knowledge of Microsoft Office, including Excel, Outlook, and Word
Ability to quickly adapt to new systems and work effectively as part of a team or independently
Ownership mentality and the ability to use initiative
Highly organised approach to workload and demonstrates urgency
Previous experience in customer service environment is essential
Enthusiastic, engaging, and encouraging
To Apply
If you would like to know more, please don't delay in calling us today on (phone number removed), email or apply online.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
