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Housing Advice

4 months ago

Lewisham, United Kingdom AKTON Resourcing Ltd Full time

Housing Advice & Early Intervention Officer

Lewisham - Hybrid

Job Role

To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.

To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.

To carry out holistic assessments of housing, health and social care needs, providing appropriate interventions and referrals, with the aim of minimising avoidable escalation to homelessness and use of higher level statutory and crisis service provision.

To provide advice information and assistance in regards to housing options and services available.

Key Responsibilities

To promote a housing options approach to service delivery by providing advice information and assistance.

To prevent and resolve homelessness/ housing issues by joint working with other departments and agencies.

To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work.

To have an understanding of the Housing Act 1996 Part 7 as amended.

To deal with telephone enquiries from internal and external stakeholders and members of the public