Homelessness Prevention Officer

3 months ago


Lewisham, United Kingdom KDS Driving ltd Full time

**Main Purpose of the job**:

- To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
- To provide an assessment service to customers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
- To demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions.
- To develop specialist knowledge and skills in relation to customers required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures.
- To keep up to date, clear, accessible and accurate casework and data records and report on performance as required.
- _______________________________

**Summary of Responsibilities and Personal Duties**:
To prevent and resolve homelessness within the borough through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and Council policy either in Council offices or other locations as required.

To provide advice to customers in respect of the Council’s obligations under PtVI and PtVII of the Housing Act 1996, the Homelessness Act 2002 and the Localism Act 2011.

Experience

Experience of composing and issuing detailed and legally robust S184 decision letters in line with the duties owed to customers under the homelessness legislation

Experience of producing detailed and accurate reports and letters to the public and other professionals

Experience of working in a demanding front line service in a housing environment

Experience of “front line” interviewing and of dealing effectively with confrontational situations

Experience of working with vulnerable client groups and providing appropriate support as required Experience of giving detailed advice on a range of welfare benefits to customers to enable them to resolve their accommodation difficulties

Experience of working effectively as a part of a busy team as well as being able to manage your own case load

Experience of advocating on customer’s behalf with other statutory and voluntary agencies and members of the public

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: £21.00-£22.00 per hour

**Education**:

- A-Level or equivalent (required)

**Experience**:

- business support: 5 years (required)
- local government: 2 years (required)
- Homelessness Prevention Officer: 6 years (required)
- social housing: 3 years (required)

Work Location: In person

Reference ID: 1008916



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