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Customer Support Administrator
1 month ago
Customer Support Administrator
Job Title: Customer Support Administrator
Benefits & Perks: 🌟 Competitive salary of £30,000 per annum 🌟 Early finish Fridays, allowing you to start your weekends early 🌟 Enjoy free daily lunches to keep you energised throughout the day
About Our Client:
Our client is an innovative tech company nestled in the beautiful setting of Chelsea Harbour. They are at the forefront of their industry, constantly pushing boundaries and delivering exceptional service to their clients. With a dynamic and collaborative team, they provide a stimulating and supportive work environment where your skills and contributions are valued.
About The Job:
As a Customer Support Administrator, you will play a crucial role in ensuring excellent customer service and smooth operations. You will be responsible for engaging with clients, managing service calls, and performing administrative tasks to support the service department. This is a full-time, permanent position with working hours from Monday to Thursday, 8.30am - 5.30pm, and early finish Fridays at 2pm.
Key Responsibilities:
Take customer service calls and provide initial diagnostics and problem-solving support.
Maintain effective communication with customers, ensuring their needs are met and issues resolved promptly.
Coordinate service department repairs, allocating field engineers as required.
Track and manage calls and repairs, ensuring timely resolution.
Administer UK installations and maintain accurate records.
Prepare service quotations, customer invoices, and spare part sales quotations.
Review and report on performance targets, providing valuable insights to improve service delivery.
Assist with general office administration tasks, such as ordering supplies and liaising with printers.
Experience/Skills required:
Excellent phone etiquette and confident communication skills.
Assertive and proactive approach in providing instructions and support.
Strong organisational skills to manage multiple projects simultaneously.
Proficiency in Outlook, Word, and Excel. Additional training will be provided for the company's software systems.
Previous customer service experience is advantageous but not essential.
University Degree is advantageous but not essential.
Are you ready to join a fantastic team, contribute to a thriving tech company, and enjoy exciting perks such as early finish Fridays and free daily lunches? Don't miss this opportunity to excel in your career Apply now and become our client's next Customer Support Administrator.
To apply, please submit your CV and a cover letter highlighting your relevant experience 📩. We look forward to hearing from you
Note: Only shortlisted candidates will be contacted.
Number of People Required: 1
Contract Type: Permanent
Working Pattern: Full Time
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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