Customer service Administrator

2 weeks ago

City, United Kingdom The Portfolio Group Full time

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.
We are looking for an experienced Customer service administrator to join the team, providing excellent customer care to clients and all associated administration. You be contacting clients via phone and VC to gain a good understanding of their needs, answering any queries they may have and maintain contact throughout the process. This is a very fast paced role, in an ever-changing environment, you will also have the opportunity to assist other departments and expand your knowledge and growth within the business. If you have experience of high-level customer service within a professional environment, good excel skills and want longevity in your next role, please apply today and we'll be in touch


Job Purpose

  • To deliver world class client care in order to exceed our clients' expectations and provide ongoing contact and support to clients throughout the Tribunal process to support with the Company's Retention & Growth.
  • Day-to-Day Responsibilities
  • Daily telephony/VC contact with clients to qualify the service being delivered, and to assess what additional support, if any, is required and to realise that support on their behalf.
  • Recording the number of client contacts made on a weekly basis to the Manager - text messages/calls/VCs.
  • Liaising with other departments; to ensure they take any required action, and to support with any actions within this remit where necessary to ensure delivery of quality service.
  • Be proactive in resolving any potential service issues, and the ability to use initiative in following up on any necessary client actions determined from direct client communications.
  • Recording and reporting on information and feedback obtained to relevant parties.
  • Support with new work allocation including the registration of new requests.
  • Arranging client visits for Experts and sending the relevant correspondence to both parties.
  • To manage the mailbox by actioning emails and inputting data onto the system and updating both parties with the correspondence.
  • Support with any projects geared towards continuous development of the department.
  • Management and maintenance of assets - reviews and updates as required.
  • Keeping client details up to date in all internal systems
  • All client telephone calls to be undertaken in accordance with the company standards.
  • All written client correspondence to contain clear, accurate and thorough information and meet required company standards.
  • Meet departmental and Company protocols and KPIs.

What you Bring to the Team

  • A total commitment to client service.
  • A bright, enthusiastic outlook, a "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team.
  • Ability to work in a fast-paced environment.
  • Strong customer-facing and telephone experience and time management skills.
  • A dynamic and flexible approach, as well as the ability to work under pressure.
  • Microsoft Office proficient.
  • Excellent communication skills, with a particular emphasis on verbal communication.

Benefits

  • Perkbox Discounts
  • Pension Plan and Life Insurance
  • Profit Share Scheme - Annual Bonus
  • Day off on your Birthday
  • Free Breakfast every Monday and Drinks on the last Friday of every month
  • 25 Days Annual Leave + Bank Holidays

We will also accept applications from job titles:

PA, Customer Liaison, Customer service Officer, Customer service advisor, customer Service Executive, Senior Administrator, Client Liaison, Executive Assistant

INDMANJ

P46952LF

  • Customer Service Team Leader

    3 months ago

    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...

  • Customer Service

    3 months ago

    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...

  • Customer Service Administrator

    6 days ago

    City, United Kingdom Office Angels Full time

    Exciting Opportunity Alert! Customer Service Administrator Salary: 24,000 Location: Birmingham City CentreHours: Monday to Thursday 8.30am-5pm Friday 8.30am-4pmCompany Benefits: 26 days annual leave plus bank holidays, Fantastic Company Pension Scheme Enrolment of 8%, Company performance-based bonus twice a year Are you a reliable, highly motivated, and...

  • Customer Service Administrator

    2 months ago

    Clifton, City of York, United Kingdom Field Solutions Group Full time

    Customer Service Administrator Working as part of a team based in our clients office delivering a first class, professional customer service. To support the Customer Services team by taking and logging calls via telephone and email in an efficient and effective way. You will be scheduling the diaries of the field engineers to ensure customer queries are...

  • Customer Service Administrator in City

    2 months ago

    City, United Kingdom Wild Recruitment Full time

    Do you have a passion for customer service and believe you can provide an excellent experience?Someone who has a great attention to detail and enjoys being organised?If so, look no further.Our client that is the leader within their field and are looking for individuals with customer service experience that will provide support to their Business Energy...

  • Customer Service Administrator

    3 months ago

    Welwyn Garden City, United Kingdom Econorod Full time

    **Job Description: Helpdesk Administrator (M/F/X)** **About us** We are an established family run commercial drainage company, offering reactive and scheduled maintenance services to large restaurant, hotel, and supermarket chains. Due to continued expansion we are looking for a proactive helpdesk administrator to join our friendly team based in Welwyn...

  • Data Administrator

    3 weeks ago

    City, United Kingdom Service Care Solutions Full time

    Service Care Solutions are currently recruiting for a leading social enterprise and registered charity who specialise in delivering crucial interventions and support to people in more than 250 locations across England and Wales. Their aim and objective is to help people to achieve recovery from their substance misuse problems, with skilled staff....

  • Customer Service Executive

    3 weeks ago

    City, United Kingdom Siamo Recruitment a division of Siamo Group Full time

    We at Siamo are thrilled to offer an exciting opportunity to join a prestigious and highly acclaimed business based in Swindon as a Customer Service Executive. This role has arisen due to our client s continuous growth and their commitment to expanding their market presence while enhancing their reputation. Our client, a leading player in the UK Wealth...

  • Team Administrator for Fostering Services

    3 weeks ago

    City of London, Greater London, United Kingdom Service Care Solutions Full time

    Position OverviewService Care Solutions is in search of a dedicated and proactive Team Administrator to support the Fostering and Permanency division.As a Team Administrator, your primary responsibility will be to deliver effective and thorough administrative assistance to a group of social workers, while upholding a high level of professionalism and...

  • Customer Services Advisor

    1 week ago

    City, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Customer Service Advisor on behalf of our client based in the South Leeds area. You will be working for a great, well-established company that offers excellent training and support as well as long-term progression. The successful person will have previous experience in a customer service role handling high...

  • Customer Service Representative

    3 weeks ago

    City, United Kingdom search Full time

    Customer Service RepresentativeLiverpoolUp to 30,000Full time, Permanent ContractMonday to Friday (early finish on Fridays) Your new company My client is looking for a dynamic and experienced Customer Service Representative to join their busy and fast paced team due to growth. This is an exciting opportunity to become a part of an experienced team within a...

  • Customer Service Coordinator

    3 months ago

    Welwyn Garden City, United Kingdom CALA Group Full time

    **About The Role**: **Purpose**: - To be the first point of contact for customers with defects; coordinating remedial works with purchasers, nominated subcontractors and Cala Maintenance Operatives. You will be providing outstanding customer service to our homeowners to ensure resolution of issues within 30 days, as well as wider administrative support to...

  • Customer Service Advisor

    1 month ago

    City, United Kingdom HSBC Full time

    If you've got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.As well as a salary starting from 23,205 for a 35-hour week, we offer an impressive range of company benefits including 25 days' paid holiday...

  • Customer Service Co-Ordinator

    2 weeks ago

    City, United Kingdom Adecco Full time

    Are you a skilled Customer Service professional looking for a temporary opportunity in the logistics and transportation industry? Our client, based in Birkenhead, Liverpool, is seeking a Customer Service Co- ordinator to join their team for a duration of 3-6 months. This is a full-time position, working Monday to Thursday from 7:30am-4pm and Friday from...

  • Customer Service Administrator

    3 months ago

    Welwyn Garden City, United Kingdom Hearts Recruit Ltd Full time

    Monday to Thursday 8.30am-5.30 then Fridays you finish at 3pm - Work from home 2 days per week after your probation - Must be someone with previous customer service experience either from a head office or retail environment A fast growing client of ours in Welwyn, are looking to recruit an enthusiastic Customer Service Executive, to join their friendly head...

  • Customer Service Advisor

    1 week ago

    City, United Kingdom Adecco Full time

    We are currently seeking a Customer Service Advisor to join our client's dynamic team in Grimesthorpe, Sheffield. Our client, a leading company in the steel industry, is known for its commitment to excellence and customer satisfaction. With a convenient location just 17 minutes' walk from Arena / Olympic Legacy Park tram station, this permanent position...

  • Legal Customer Service Advisor

    4 days ago

    City, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new Legal Customer Service Opportunity in Leeds to work for a business that specialise in the property sector!This position would be working within the conveyancing area of the business and would be an excellent opportunity for a law graduate or someone that is passionate about customer experience and is looking to get...

  • Senior Customer Support Administrator

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Tate Full time £12

    Job Title: Senior Customer Support Administrator Location: Welwyn Garden City Type: Full-Time, Temporary (initially for 3 months, with potential for a permanent role)Working Hours: 08:00 - 16:00 Are you a committed and proactive administrator with a strong focus on providing outstanding customer support? Tate Recruitment is seeking a Senior Customer Support...

  • Customer Service Resolution Specialist

    3 weeks ago

    City of London, Greater London, United Kingdom Service Care Solutions Full time £35,360

    Position Title: Customer Service Resolution Specialist Location:Remote/HybridEmployment Type: Fixed Term Contract for 6 months Weekly Commitment: 35 Hours per week - Monday to Friday Compensation: £35,360 per annum, pro rata Are you dedicated to providing exceptional customer support and ensuring that grievances are addressed efficiently? Our organization...

  • Customer Service Representative

    5 days ago

    City of London, United Kingdom Change Hospitality Full time

    Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Change Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and guests.Key ResponsibilitiesManage the front desk operations, including checking in guests, preparing...