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Customer Liaison Officer

3 months ago

Lincoln, United Kingdom Michael Page Full time

This client are looking for an experienced Customer Liaison Officer to join their business to work alongside the current team to ensure work is carried out and the customers/tenants are informed at all times through all stages of the works.

Client Details

This client are a well known social housing contractor who cover the whole of the UK on a wide range of repairs and maintenance contracts - including voids and planned maintenance projects. They work alongside local authorities, councils and housing associations to deliver high quality customer service and work.

Description

Your role will involve:

Providing consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to both the client and the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.Profile

Ideally you will already have experience working in a similar role previously and have excellent customer service skills. Experience within the construction / social housing sector is essential.

Job Offer

In return this client can offer a competitive salary and company vehicle, the chance for career progression and development and the opportunity to join a growing and developing business