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Motor Complaint Handler

3 months ago

Liverpool, United Kingdom Candidate Source Full time

We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. 

Motor Complaint Handlers will be required to work 37.5 hours a week Monday to Friday between the hours of 9am-6pm. 

The contract is initially for 6 months but there is opportunity for this to extend. You will also benefit from 20 days holiday plus bank holidays per annum. 

You’ll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for. 

What you’ll be doing as Motor Complaint Handler: 

Taking ownership of a pipeline of complaint cases from start to resolution.
Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
Reviewing information from customers, dealers, motor manufacturers, and senior customers within major motor brands to support each complaint case.
Deliver fair outcomes for both customers and the business.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Taking responsibility for queries/issues through to resolution.
Writing templated outcome letters to the customer. 
Managing expectations of all internal and external customers.
In order to be considered for this Motor Complaint Handler role, you must have the following skills: 

Previous experience within financial services complaints is essential
Previous letter writing experience is desired
Proactive and confident handling multiple workstreams
Strong attention to detail
If you’re excited to join a rewarding company and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV. 

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. 

To help you stay safe in your job search we will never ask for your bank details at the application stage.

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