Complaints Handler

5 months ago


Liverpool, United Kingdom Incubate Consulting Full time

**Complaints Handler - Financial Services, Liverpool.**

As a Complaints Handler in the financial services sector, your primary responsibility is to investigate, analyse, and resolve customer complaints in adherence to industry regulations and organizational policies. You will play a crucial role in maintaining customer satisfaction and ensuring compliance with relevant legal and regulatory frameworks.

**Key Responsibilities**:
**Complaint Resolution**:

- Investigate and assess customer complaints in a timely and efficient manner.
- Analyze the nature of complaints and determine the appropriate course of action for resolution.
- Communicate with customers to gather necessary information and provide updates on the status of their complaints.

**Regulatory Compliance**:

- Stay up-to-date with financial regulations and industry standards to ensure compliance.
- Ensure that all complaint-handling processes adhere to relevant legal and regulatory requirements.

**Documentation and Reporting**:

- Maintain accurate and detailed records of each complaint, including relevant correspondence and resolutions.
- Generate reports on complaint trends, providing insights to management for process improvement.

**Communication**:

- Liaise with other departments, including customer service, legal, and compliance, to gather information and coordinate complaint resolutions.
- Communicate effectively with customers, providing clear and concise information regarding the status and outcome of their complaints.

**Customer Relations**:

- Work to resolve complaints in a manner that enhances customer satisfaction and retains customer loyalty.
- Provide recommendations for process improvements based on recurring themes in customer complaints.
- Collaborate with the team to identify areas for improvement in complaint-handling processes.
- Bachelor's degree in finance, business, or a related field - **preferred but not essential**.
- **Previous experience in a complaints handling role **within the financial services (ideally) industry - **2 years min**:

- In-depth knowledge of financial regulations and compliance requirements.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to delivering high-quality outcomes.

**What's on offer?**

A competitive basic salary of **£22,000 - £26,000 (depending on experience) **is on offer plus a comprehensive package including private medical insurance, pension and further benefits.

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Application question(s):

- Have you experience of handling/managing customer complaints within financial services?

**Experience**:

- Complaint handling: 2 years (required)

Ability to Commute:

- Liverpool City Centre, Merseyside (required)

Work Location: In person


  • Complaints Handler

    5 months ago


    Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Handler - Financial Services, Liverpool.** As a Complaints Handler in the financial services sector, your primary responsibility is to investigate, analyse, and resolve important customer complaints in adherence to industry regulations and company policies. You will play a crucial role in maintaining customer satisfaction and ensuring...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Handler - Financial Services, Liverpool.** As a Complaints Handler in the financial services sector, your primary responsibility is to investigate, analyse, and resolve customer complaints in adherence to industry regulations and organizational policies. You will play a crucial role in maintaining customer satisfaction and ensuring compliance...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom The Granite Group Full time

    We are looking for a Complaints Handler who is passionate about delivering an outstanding customer service. If you are self-motivated, detail orientated, have great communication skills and a desire to achieve then this may be the role for you. **Role**: Complaints Handler **Location**: Liverpool, Hybrid **Working Hours**: Monday to Friday, 37.5 hours...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Handler, Liverpool** Our client is a dynamic and highly customer-centric financial services organization that is committed to delivering exceptional products and services to their clients. They understand that, occasionally, issues may arise, and as such are dedicated to resolving complaints in a timely and professional manner. As part of their...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Diligenta Full time

    **Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Diligenta Full time

    **Salary**: From £25000-£25000 **Complaints Handler - Liverpool**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Diligenta Full time

    **Complaints Handler - Liverpool** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Liverpool, L3 9BD** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or...

  • Acorn Complaints

    6 months ago


    Liverpool, United Kingdom The Granite Group Full time

    We are looking for a Complaints Handler who is passionate about delivering an outstanding customer service. If you are self-motivated, detail orientated, have great communication skills and a desire to achieve then this may be the role for you. **Role**: Complaints Handler **Department**: Acorn Complaints Team **Location**: Liverpool, Hybrid **Working...

  • Complaint Handler

    3 days ago


    Liverpool, United Kingdom CV-Library Full time

    As a Complaint Handler, you'll investigate complaints within our personal banking complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within...

  • Complaint Handler

    3 days ago


    LIVERPOOL, United Kingdom Barclays Bank PLC Full time

    As a Complaint Handler, you'll investigate complaints within our personal banking complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team,...

  • Complaint Handler

    3 days ago


    Liverpool, United Kingdom Barclays Bank PLC Full time

    As a Complaint Handler, you'll investigate complaints within our personal banking complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team,...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Coordinator, Liverpool (hybrid home office working pattern)** Our client is a dynamic and highly customer-centric financial services organization that is committed to delivering exceptional products and services to our clients. They understand that, occasionally, issues may arise, and as such are dedicated to resolving complaints in a timely...

  • Complaint Handler

    5 months ago


    Liverpool, United Kingdom Equiniti Full time

    Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...

  • Complaints Handler

    6 months ago


    Liverpool, United Kingdom Equiniti Full time

    Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...


  • liverpool, United Kingdom Barclays Bank PLC Full time

    As a Complaint Handler, you'll investigate complaints within our personal banking complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team,...

  • Case Handler

    6 months ago


    Liverpool, United Kingdom CEL Solicitors Full time

    **Case Handler - Regulatory Complaints** **Salary £21,000 - £25,000+ (based on experience) - plus achievable performance-based bonus from £525 - £1,250 per month** Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a...

  • Team Leader

    5 months ago


    Liverpool, United Kingdom Diligenta Full time

    **Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

  • Team Leader

    5 months ago


    Liverpool, United Kingdom Diligenta Full time

    **Salary**: From £29000-£31000 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

  • Case Handler

    6 months ago


    Liverpool, United Kingdom CEL Solicitors Full time

    **Job role: Case Handler** **Location: Liverpool City Centre** **Job Type: Permanent Full time** **Basic Salary: £21,000 - £25,000 - **plus achievable performance-based bonus from £525 - £1,250 per month** **About us**: CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth...

  • Claims Handler

    2 weeks ago


    Liverpool, United Kingdom CV-Library Full time

    Claims Handler Opportunity We are recruiting on behalf of our clients who have a growing claims team working with leading UK motor insurers. I am recruiting for a Motor Claims Handler to join their team on a permanent, full time basis. This role will see you manage your own caseload, ensuring fair and economical claim settlements while delivering excellent...