Team Leader

4 days ago


Liverpool, United Kingdom Diligenta Full time

**Who are Diligenta?**
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

**Summary of the role**
To lead, manage and inspire a team of complaint handlers who investigate and resolve complaints for Life, Pensions and Investment products to ensure customers are treated fairly and service levels are maintained, and ensuring that all customer complaints are addressed promptly and effectively.

**Benefits**
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

**What you’ll be doing**
- Leading and managing a team of Complaints Handlers.
- Overseeing the handling and resolution of customer complaints efficiently and effectively.
- Providing guidance, support, and training to team members to ensure they understand company policies and procedures for handling complaints.
- Monitoring the performance of the complaints team and implementing measures to improve productivity and quality of service.
- Acting as a point of escalation for complex or sensitive complaints.
- Maintaining accurate records of complaints and their resolutions for reporting and regulatory purposes.
- Ensuring compliance with relevant regulations and industry standards in complaint handling processes.

**What we’re looking for**
- Have a minimum of 1-2 years' experience within a managerial position.
- Have problem solving and decision-making skills.
- Have time management and organisational skills.
- Have prior experience in managing team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
- Possess exceptional written and verbal communication abilities.
- Ideally qualified to GCSE standard or equivalent and should include Maths and English.
- Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.
- If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know._

Job Reference: DGENTA02225


  • Team Leader

    4 weeks ago


    Liverpool, United Kingdom SSP Full time

    **Team Leader** Team Leader at M&S - Liverpool Lime Street Station** Everyone regardless of age starts on **£11.00 **per hour. An additional **£1.50 per hour** for shifts worked between midnight and 6am As Team Leader you will be working: - morning shifts starting at **5:30am (Please check transport connection to ensure early start is possible)**: -...

  • Team Leader

    3 weeks ago


    Liverpool, United Kingdom SSP Full time

    **Team Leader** Team Leader at M&S - Liverpool Lime Street Station** Everyone regardless of age starts on **£10.41 **per hour. An additional** £1.50 per hour** for shifts worked between midnight and 6am As Team Leader you will be working: - morning shifts starting at **5:30am (Please check transport connection to ensure early start is possible)**: -...

  • Team Leader

    3 weeks ago


    Liverpool, United Kingdom Subway Full time

    Calling all Team Leaders! If that is you then read on as we have vacancies in our Subway store! Becoming a Subway Team Leader is a fantastic route into Store Management for anyone interested in a career within the catering, retail or hospitality industries. Benefits of being a Subway Team Leader - Competitive hourly rate dependent on age but always above...

  • Team Leader

    2 weeks ago


    Liverpool, United Kingdom Subway Full time

    Calling all Team Leaders! If that is you then read on as we have vacancies in our Subway store! Becoming a Subway Team Leader is a fantastic route into Store Management for anyone interested in a career within the catering, retail or hospitality industries. Benefits of being a Subway Team Leader - Competitive hourly rate dependent on age but always above...

  • Team Leader

    3 weeks ago


    Liverpool, United Kingdom SSP Full time

    **About the Role**: **Full Time Team Leader at Kitchen & Grill Liverpool Airport**:** Pay rate starts from £11.85 per hour**, regardless of age and get an hourly based percentage of service charge or gratuity, plus an extra £1.50 per hour for all hours worked between midnight and 6am! **Share of tips -** earn up to** £150 per month!** Come and join the...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom SSP Full time

    Team Leader Team Leader at M&S - Liverpool Lime Street Station**Everyone regardless of age starts on £10.41 per hour.An additional £1.50 per hour for shifts worked between midnight and 6amAs Team Leader you will be working:morning shifts starting at 5:30am (Please check transport connection to ensure early start is possible):- evening shifts finishing at...

  • Team Leader

    3 weeks ago


    Liverpool, United Kingdom SSP Full time

    **Team Leader** Team Leader at Upper Crust at Liverpool Lime Street** **Everyone regardless of age starts on **£10.41 **per hour.** You may be wondering who are SSP? Well, we’reone of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars,...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom SSP Full time

    Team Leader Team Leader at Upper Crust at Liverpool Lime Street**Everyone regardless of age starts on £10.41 per hour.You may be wondering who are SSP? Well, we'reone of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom Subway Full time

    Calling all Team Leaders If that is you then read on as we have vacancies in our Subway storeBecoming a Subway Team Leader is a fantastic route into Store Management for anyone interested in a career within the catering, retail or hospitality industries.Benefits of being a Subway Team Leader Competitive hourly rate dependent on age but always above National...

  • Team Leader

    4 days ago


    Liverpool, United Kingdom FunBox Entertainment (UK) LTD Full time

    FunBox Entertainment (UK) LTD are a fast growing and innovative company delivering excitement and excellence with our Family Entertainment Center's. We are driven to provide fun by providing the highest quality amusement arcade experience. As a Team Leader...you’ll be motivating, coaching, and developing the sales team to exceed targets. You’ll play a...

  • Team Leader

    3 weeks ago


    Liverpool, United Kingdom Global1stline Full time

    We are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to...

  • Team Leader

    4 weeks ago


    Liverpool, United Kingdom Rven Channel Partners Group Full time

    As a Team Leader in a marketing company you will be responsible for managing a team of marketing professionals to develop and execute marketing campaigns that drive business growth and increase brand awareness. They will be responsible with equipping you with the skills, knowledge, and attributes needed to become an effective leader in their workplace. We...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom Douglas Scott Legal Recruitment Full time

    An EL/PL Team Leader/Fee Earner is wanted for an excellent supervisory opportunity with a Top 100 law firm in Liverpool. Salary is negotiable depending on experience. You will actively support and help develop others in the team whilst handling a reduced case load of defendant EL/PL litigated files. You will have a solid track record within EL/PL Litigation...

  • Team Leader

    1 month ago


    Liverpool, United Kingdom Global Sales Partners Full time

    We are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You’ll connect people and causes in your local...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom SSP Full time

    Team Leader Team Leader at Cabin Bar, Liverpool Airport**Pay rate £11.70 per hour, regardless of age.Come and join the team at our Cabin Bar at Liverpool Airport (airside).What's in it for you? Let us convince you why you should join usWe have opportunities for Fixed term roles (with the option for working more hours) as well as our New Seasonal roles that...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom SSP Full time

    Team Leader Team Leader at Cabin Bar, Liverpool Airport**Pay rate £11.70 per hour, regardless of age.Come and join the team at our Cabin Bar at Liverpool Airport (airside).What's in it for you? Let us convince you why you should join usWe have opportunities for Fixed term roles (with the option for working more hours) as well as our New Seasonal roles that...

  • Team Leader

    1 week ago


    Liverpool, Liverpool, United Kingdom Douglas Scott Legal Recruitment Full time £28,000 - £32,000

    An RTA Team Leader/Fee Earner is wanted for an excellent supervisory opportunity with a Top 100 law firm in Liverpool. Salary is negotiable depending on experience. You will actively support and help develop others in the team whilst handling a reduced case load of RTA pre litigated files. You will have a solid track record within RTA Pre Litigation and you...

  • Team Leader

    1 week ago


    Liverpool, United Kingdom PSS Full time

    **Team Leader - Making Days** **Job ref: TLMD012024** **Location: Liverpool** **Hours: 2 x 37 per week** **Contract type: 1x Unlimited & 1 x Locum** **Salary: £24,088 per annum** **PSS in a nutshell** At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who...

  • Team Leader

    4 weeks ago


    Liverpool, United Kingdom Revolution Bars Full time

    **Team Leader - Revolution Bars - Revolution Liverpool St.Peter's Square** Hourly Rate: £10 p/h A Team Leader is an important role in the Management Structure that holds significant responsibility. You'll own the guest experience within your bar and coordinate the team to deliver exceptional service. You'll ensure that we are set up for success and be...

  • Team Leader

    2 weeks ago


    Liverpool, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Speke**: Location Liverpool Business Area: Cineworld Cinemas Job type: Full Time Contract Job ref: 056576 Published: about 6 hours ago **If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema...