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Service Coordinator

4 months ago

Upper Upnor, United Kingdom React Recruitment Ltd Full time

Our client is seeking a skilled Service Coordinator to manage the diary for engineers.

Salary: £23,000 to £27,000 pa

Hours: 8am to 5pm, half hour break

Location: Strood – company will move to Hoo in near future

Benefits: 23 days leave + BH, rises with service, pension, LA

JOB PURPOSE:

* To provide a point of contact for customers and engineers.

* To coordinate Service Engineers on a daily basis.

* To raise new jobs, close and process chargeable invoices and close down nonchargeable internal jobs to the correct cost centre.

PERSON SPECIFICATION:

* PC Literate

* Good telephone manner

* Strong interpersonal, organisation, motivational and communication skills.

CORE ACTIVITIES:

* Take incoming calls from customers and action as necessary.

* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.

* Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.

* Log and provide key information to enable accurate and meaningful KPI’s to be produced.

* Customer liaison/Queries/Quotations/Estimates

* Engineer contact/Communication/Support

* Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager

* Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.

* Produce estimates for chargeable work using generic template.

* Cover during absence/holidays for colleagues

General Admin duties, Incl. Filing, Emails diverted, Letters etc

* Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.

* Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.

* Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.

* Ensure all SLA’s are achieved.

* To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily