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Customer Billing Specialist

2 months ago

Stratford, United Kingdom RLE International Full time

RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Customer Billing Specialist to support and join their expanding team.

Our client offers a wide range of unique opportunities available to suit some of the best people and brightest minds in the automotive industry.

Position Description:

Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations

Our client’s new global business is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client’s ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Job Summary:

Reporting to our client’s Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers. This role plays an important function within our client’s Enablement Organization to ensure a seamless invoicing & payment experience for the customer.

Key responsibilities include:

* Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.

* Lead end-to-end aging receivables process to ensure timely payment.

* Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.

* Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.

* Identify and escalate complex issues to management, as necessary.

* Ensure compliance with billing and accounting regulations and company policies.

* Support market communication via email in languages other than English and German, as needed.

* Analyze and report on accounts receivable and billing metrics.

* Issue dunning letters & suspension of service notifications.

* Showcase a strong balance between protecting revenue and doing what is right for the customer.

* Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements

* Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field

* Proven track record of resolving complex customer concerns and aged receivables.

* Proficiency in English & German

* Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.

* Experience working with cross-functional teams and in a global, multi-market environment.

* Excellent communication, listening and interpersonal skills.

* Adaptability and flexibility

* Accountability and execution oriented

* Curious/challenges the status quo.

* Creativity and critical thinking skills

* Self-confidence and the ability to work independently.

Preferred Requirements

* Experience with CRM, billing, and accounts receivable software

* Proficiency in English & German, French desirable.

* Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment

Education Required:

* Degree level

Additional information:

**INSIDE IR35**

Location: Stratford, East London

Hybrid working – likely to extend to 3 days on site

If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now.

*Please note: Due to the high level of applicants, only successful candidates will be contacted*

Eligibility: Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined

**NO AGENCY CALLING