Billing Specialist

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Caresoft Global Limited Full time
Job Title:

Billing Customer Care Specialist

Job Summary:

We are seeking a highly skilled Billing Customer Care Specialist to join our team at Caresoft Global Limited. As a key member of our Billing Operations team, you will be responsible for leading the end-to-end aged receivables process, driving resolution to customer concerns, and partnering with cross-functional teams to ensure healthy account balances for our Telematics and Data Services customers.

Key Responsibilities:
  • Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
  • Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  • Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
  • Ensure compliance with billing and accounting regulations and company policies.
  • Analyze and report on accounts receivable and billing metrics.
  • Issue dunning letters and suspension of service notifications.
Requirements:
  • Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
  • Proficiency in English and German language.
  • Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
  • Experience with CRM, billing, and accounts receivable software.
  • Proficiency in English and German, French desirable.
  • Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.
What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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