Billing Specialist
2 days ago
RLE International is working on behalf of their Essex-based Automotive Client, who are currently seeking a Customer Billing Specialist to support and join their expanding team.
Our client's new global business is committed to commercial customer productivity, delivering a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.
Job Summary:
The Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers.
- Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support.
- Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
- Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, documenting all activity in Salesforce CRM system.
- Ensure compliance with billing and accounting regulations and company policies.
- Support market communication via email in languages other than English and German, as needed.
- Analyze and report on accounts receivable and billing metrics.
- Issue dunning letters & suspension of service notifications.
- Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach.
Basic Requirements:
- Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
- Proficiency in English & German - it is essential to be fully conversant in German.
- Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
Preferred Requirements:
- Experience with CRM, billing, and accounts receivable software.
- Proficiency in English & German, French desirable.
- Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.
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