Customer Billing Specialist

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Caresoft Global Limited Full time

Job Title:
Customer Billing Specialist

Employment Type:
Contract (12 Months)

Caresoft Global Limited is a new global business committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.

Job Summary:
The Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for our client's Telematics and Data Services customers.

Key Responsibilities:
Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
Ensure compliance with billing and accounting regulations and company policies.
Support market communication via email in languages other than English and German, as needed.
Analyze and report on accounts receivable and billing metrics.
Issue dunning letters and suspension of service notifications.
Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings.

Requirements:
Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
Proficiency in English and German language.
Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
Experience with CRM, billing, and accounts receivable software.
Proficiency in English and German, French desirable.
Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.



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