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Housing Customer Service Officer

2 months ago

Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

Red Snapper Housing are currently recruiting on behalf of our client based in Birmingham for a Housing Customer Service Officer.

The Customer Service Officer (CSO) role is a key role within the organisation, acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison.

The purpose is to provide an effective and efficient service to ensure a professional and responsive service to our customers and visitors.

The CSO will be able to provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.

We welcome applications, on a TTP or permanent basis, offering a salary of £11.79 / hour

Main Duties:

* Previous experience of a customer facing role, delivering excellent customer service within a Housing Sector environment

* Effective communication skills, both written and verbal.

* Able to work collaboratively and flexibly in a fast-paced environment

* Ability to stay calm in difficult situations and influence positive outcomes

* Patient, tactful, diplomatic and approachable

* Good IT skills and experience of the Microsoft suite of products

* Are solution focused

* Be able to manage multiple cases and follow through to successful completion

* Good level of general education. Minimum GCSE English and Maths at grade C or above

Essential Requirements:

* NVQ level 2 in Customer Services

* Confident working with people at all levels of the business

* Be able to work as a team and on their own as required

* Is able to identify ways to improve services for the benefit of our resident

Role is subject to DBS check at the relevant level.

If you would like to be considered for this position and have the relevant experience, then please send your CV to (email address removed)

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer