German Speaking Customer Billing Specialist

1 week ago

Stratford, United Kingdom Contechs Consulting Full time

ob Title: German Speaking Customer Billing Specialist

Work Location: Stratford, London – Hybrid, Office 2+ days per week

£23.18 per hour - Inside IR35 - Umbrella Rate

Contechs are recruiting on behalf of their client a British multinational automobile manufacturer which produces luxury vehicles. They are looking for German Speaking Customer Billing Specialist to join their expanding team on a Contract.

Job Summary:

Reporting to the Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Data Services customers.

Key responsibilities include:

* Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships

* End-to-end aging receivables process to ensure timely payment

* Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues

* Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system

* Identify and escalate complex issues to management, as necessary

* Ensure compliance with billing and accounting regulations and company policies

* Support market communication via email in languages other than English and German, as needed

* Analyze and report on accounts receivable and billing metrics

* Issue dunning letters & suspension of service notifications

* Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer

* Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements

* Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field

* ·Proven track record of resolving complex customer concerns and aged receivables

* Proficiency in English & German

* Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing

* Experience working with cross-functional teams and in a global, multi-market environment

* Excellent communication, listening and interpersonal skills

Excellent Opportunity with immediate starts available

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