Aftersales Service Manager

1 month ago

Leicester Square, United Kingdom Mercury Hampton Ltd Full time

Role: HVAC Aftersales Service Manager
Location: London based with need to travel to different customer sites
Salary: £50,000 to £60,000
The company: A business inspired by the ability to harness the power of innovative design and precision engineering for the benefit of the public and the environment.

We are excited to announce that we are supporting an air conditioning company,  who are dertermined on being the best for energy and carbon, both operational and embodied, building performance, people productivity, interior aesthetics and lower running costs.

The key application areas for this business are offices, residential and hotels, with an emphasis on refurbishment projects and those with low energy requirements.

The purpose of the role

Initiate site engagement following new orders and ensure Customer needs, constraints and key dates are understood, met (where possible) and communicated to relevant team members 
Preparation and delivery of company training to Customers (on site and virtual) prior to installation to ensure smooth installation and readiness for operation
After Sales Customer Service 

Ensure all issues and queries are logged as 'tickets' and tracked through the ticket management system & process
Working with Customers to quickly diagnose and enable resolution of issues
Engaging with 3rd party contractors (where required) to schedule and resolve issues on site
Continual engagement and coordination with site lead to update on issue resolution and scheduling of any repairs or delivery of spare parts
Ordering of spare parts (where required) to solve issues, as per company process
Engaging with key stakeholders throughout as part of issue resolution
Acting as main representative and establishing yourself as single point of contact throughout the warranty period, following Purchase Order Confirmation.
Responsibilities and tasks:

Initiating contact with Site Leads prior to units being installed
Conduct ‘Pre-start’ meetings with Site Lead
Agree schedule of training and support activity required to ensure site is ready to successfully install and operate units
Responsible for logging, diagnosing and resolving issues raised by sites.
Progress issues (tickets) with suppliers, Service & Maintenance provider and if necessary, Technical Team, working as required to ensure the problem is solved and good client relationships are maintained.
Responsible for organising and tracking the responses back to customers until the problem is solved and the ticket is closed. 
Support to Operations in keeping process documentation up to date and reflective of the Aftersales approach, process steps and touchpoints
Engaging with accounts to ensure necessary Purchase Orders are raised to enable contractors / sub-contractors to attend site
Track spend on ‘cost of quality’ on projects via the site tickets to make sure there is a paper trail for CFO/ CEO decisions to fund remedial works at risk
Tracking invoices due and supporting accounts to ensure on time payment
Keeping clear and up to date records of all tickets closed and open
Track site arising quality issues with the product, components or assembly – and report monthly to the Technical Director.
Supporting and managing any ancillary sales opportunities through the sales pipeline, engaging with Fulfilment to raise purchase orders and deliver
Collecting feedback from site teams and collecting quotes for case studies
Skills & approach

Exceptional stakeholder management and engagement skills (this is a business-critical customer facing role)
‘Can do’ solutions based approach to project site problems
Able to build, manage and maintain strong relationships with Customers, 3rd party contractors and suppliers as part of delivering fantastic customer service 
Excited to be part of a currently small but fast-growing team that will provide the right candidate opportunities to directly contribute to the success of the company
Knowledge and experience of service record logging on CRM 
Help to onboard and establish a growing team of Aftersales project managers as the company grows
Ideally 5 years of proven experience in a similar role.
Qualifications

Either a technical qualification (preferably in mechanical/ electrical/ controls engineering) to degree level or HNC/HND with extensive experience.

Outlook

Growth mindset - open to learning and proactively using lessons learned on site to inform continuous improvement 
Comfortable with getting stuck in where help is needed.
Comfortable putting forward ideas for better/ leaner working practices and processes.
Self-motivated and proactive
Reward

25 days holiday in addition to Bank holidays
Competitive salary
Team bonus scheme
Pension; company NEST scheme, 4% matched salary sacrifice
3 months fully paid parental leave
Want to be a part of this? Of course, you do If you have the entrepreneurial spirit and passion this position requires then get in touch now before the deadline expires.

To apply, click on the apply button below, contact Kathryn Oxley, or call the Mercury Hampton office directly on (phone number removed). We aim to respond to all successful applicants within two working days

  • Aftersales Service Manager

    1 month ago

    Leicester Square, United Kingdom Mercury Hampton Ltd Full time

    Role: HVAC Aftersales Service Manager Location: London based with need to travel to different customer sites Salary: £50,000 to £60,000 The company: A business inspired by the ability to harness the power of innovative design and precision engineering for the benefit of the public and the environment. We are excited to announce that we are supporting an...

  • General Manager

    5 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time

    Job OverviewPybus Recruitment is seeking a seasoned Automotive Aftersales General Manager to lead our client's aftersales department in Leicester. This is an exceptional opportunity for a motivated professional to drive business growth and excellence in a dynamic and forward-thinking company.Key Responsibilities:Oversee the aftersales department, ensuring...

  • Aftersales Operations Manager

    5 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

    Job Title: Aftersales General ManagerJob Summary:We are seeking a highly experienced and skilled Automotive Aftersales General Manager to join our esteemed client in Leicester. As a key member of the team, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.Key...

  • Aftersales General Manager

    6 days ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Ensure all your application information is up to date and in order before applying for this opportunity.Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced...

  • Aftersales General Manager

    6 days ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Ensure all your application information is up to date and in order before applying for this opportunity.Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced...

  • Aftersales General Manager

    1 week ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced professional in the automotive industry looking to elevate your career? An esteemed client is seeking a...

  • Aftersales General Manager

    7 days ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced professional in the automotive industry looking to elevate your career? An esteemed client is...

  • Aftersales General Manager

    7 days ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced professional in the automotive industry looking to elevate your career? An esteemed client is seeking a...

  • Aftersales General Manager

    1 week ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced professional in the automotive industry looking to elevate your career? An esteemed client is seeking a...

  • Aftersales General Manager

    1 week ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced professional in the automotive industry looking to elevate your career? An esteemed client is seeking a...

  • Aftersales General Manager

    1 day ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager You could be just the right applicant for this job Read all associated information and make sure to apply.Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced...

  • Aftersales General Manager

    3 days ago

    Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General Manager You could be just the right applicant for this job Read all associated information and make sure to apply.Must have 3 years Automotive experience in running Aftersales including a Bodyshop. Location: Leicester Salary: Base Salary up to £80k. £100k Plus OTE Plus Company Car Allowance of £6000. Are you an experienced...

  • Aftersales Leader

    2 months ago

    Leicester, United Kingdom Pendragon Full time

    Evans Halshaw Used Car Centre, Leicester Competitive Salary with bonus, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Citroen, Kettering are recruiting a Aftersales Leader to oversee their workshop,...

  • Automotive Aftersales Director

    2 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

    Job DescriptionJob Title: Automotive Aftersales DirectorKey Responsibilities:Oversee the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.Develop and implement strategies to drive aftersales performance, including parts and service sales.Manage and mentor a team of skilled technicians and support staff,...

  • Automotive Aftersales Director

    1 day ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

    Job DescriptionJob Title: Automotive Aftersales DirectorKey Responsibilities:Oversee the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.Develop and implement strategies to drive aftersales performance, including parts and service sales.Manage and mentor a team of skilled technicians and support staff,...

  • Automotive Aftersales Director

    2 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

    Job Title: Automotive Aftersales Director**Job Summary:**We are seeking an experienced Automotive Aftersales Director to join our team at Pybus Recruitment. As a key member of our organization, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.Key...

  • Automotive Aftersales Director

    4 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

    Job Title: Automotive Aftersales Director**Job Summary:**We are seeking an experienced Automotive Aftersales Director to join our team at Pybus Recruitment. As a key member of our organization, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.Key...

  • Aftersales General Manager

    3 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General ManagerAbout the Role:We are seeking a highly experienced and skilled Aftersales General Manager to join our esteemed client's team in Leicester. As a key member of the management team, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service...

  • Aftersales General Manager

    3 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General ManagerAbout the Role:We are seeking a highly experienced and skilled Aftersales General Manager to join our esteemed client's team in Leicester. As a key member of the management team, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service...

  • Aftersales General Manager

    5 days ago

    Leicester, Leicester, United Kingdom Pybus Recruitment Full time

    Job Title: Aftersales General ManagerCompany: Pybus RecruitmentLocation: LeicesterJob Type: Full-timeSalary: Up to £80k + OTE + Company Car AllowanceAbout the Role:We are seeking an experienced Aftersales General Manager to join our client's team in Leicester. As a key member of the management team, you will be responsible for overseeing the aftersales...