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Hotel Operations Manager

3 months ago

Portsmouth, United Kingdom Real Recruitment Solutions Full time

Position: Interim Hotel Operations Manager role

Salary: £42,000 pro rata

Location: Portsmouth

Benefits:

* Private healthcare

* pension scheme with employer input of 5%,

* annual salary increases,

* bonus scheme

* Life assurance of x2 of salary after two years,

* incremental holiday increases with long service,

* a good EAP.

We are recruiting an Interim Hotel Operations Manager for a unique property in Portsmouth. This role has the potential to become permanent for the right candidate but is initially a 3 month interim role.

Main responsibilities of the Hotel Operations Manager:

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently and effectively, including front desk, housekeeping, maintenance, and food and beverage services.
• Develop and implement operational policies and procedures to enhance guest satisfaction and ensure compliance with safety and regulatory standards.
• Assist in managing hotel budget, including monitoring expenses, optimizing resource allocation, and implementing cost-control measures to maximize profitability.
• Coordinate with the human resources department to recruit, train, and evaluate hotel staff, ensuring a high level of service quality and guest experience.
• Liaise with the marketing and sales team to develop strategies that increase hotel occupancy and revenue, including promotional offers, package deals, and loyalty programs.
• Handle guest complaints and concerns with professionalism and tact, ensuring issues are resolved to the guest’s satisfaction and identifying opportunities for service improvement.
• Supervise the maintenance and upkeep of the hotel property, including regular inspections and coordinating renovations or repairs to maintain aesthetics and functionality, in conjunction with the Chief Executive.
• Analyse market trends and competitor activity to identify opportunities for new services or amenities that could enhance the hotel’s competitive edge and guest satisfaction
• Effective participation in all relevant meetings, including weekly HOD, revenue, payroll
• Coach and develop direct reports in a professional manner to improve their standards and professionalism
• Be a regular face on the floor, interacting with staff of all levels and guests
• Oversee the successful delivery of functions and events in conjunction with the F&B Manager
• Regularly sense check department rotas and staff training levels and act accordingly on any discrepancies
• Assist HODs with back of house procedures to maximise their time on the floor and effectiveness
• Deputise for the Chief Executive in their absence
• To communicate regularly and professionally to the Chief Executive any issues encountered with the hotel or its team via weekly 121s.

Are you at a career crossroads and happy to take on an interim role then if so, this role of Hotel Operations Manager could suit you perfectly. You will have worked in the same role or as a Deputy General Manager.

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From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination