Apprenticeship - Global Talent Management Project

7 months ago

Portsmouth, United Kingdom Ibis Portsmouth Centre Hotel Full time

**Job Description**:
Duties include but are not limited to;
- Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attending to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintaining strict security procedures to ensure guest confidentiality and safety.
- Providing quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintaining control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintaining strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintaining communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Documenting all internal and guest messages, with accuracy, to be distributed according to specified Hotel procedure.
- Making reservations and handling guests' reservations with accuracy and efficiency.
- Maximising sales.
- Attending to other duties as requested by Management and Supervisors
- Ensuring all equipment is kept in good working order and used only for the purpose for which it was intended.
- Being fully conversant with departmental fire and evacuation procedures.
- Assisting with Food and Beverage department duties as needed.
- Providing efficient, friendly and professional service to all guests.
- Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Taking initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.

Work Experience

Skills include but are not limited to:

- Customer Service skills
- Ability to multitask
- Excellent communication skills
- Team working skills
- Ability to cope well under pressure and interact with patience and compassion
- Administration skills
- Computer skills

**Benefits**:

- 3 x Free bonus break per year for free 2 nights stays at participating Accor UK and Ireland hotels.
- Worldwide discounts at Accor Hotels with your Bienvenue card.
- Trainings
- Free meals on duty
- Uniform

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