Client Services Manager
1 month ago
£30-35k per annum DOE
Monday-Friday 8.30am-5.00pm
Up to 35 days holiday, including Bank Holidays
As Client Services Manager you will be the relationship manager for your portfolio of clients, overseeing day-to-day activity, performance, SLA adherence and quality, as well as acting as client stakeholder to the wider business. More broadly, you will support bringing initiatives, innovation and capability to the clients to help them achieve their strategic objectives. Our client’s aim is not just to help clients with their performance and customer support, but to help them to continue improving. You will have the opportunity to contribute to the development of new client initiatives. It’s an exciting, dynamic and evolving role.
Duties:
* Develop open and effective channels of communication with each Client and build strong working relationships
* Provide every client with an excellent service from start to finish
* Understand the individual needs of the clients
* Ensure all clients are contacted on a regular basis
* Hold regular client review meetings to ensure client satisfaction and excellent delivery of service
* Provide regular performance reports and analyse results by monitoring KPIs
* Attend new business and existing client meetings to deliver presentations and reports
* Continuously improve client service procedures, policies, and standards for the organisation
* Arrange and book client meetings including travel arrangements
* Attend seminars, conferences, and events where appropriate
* Ensure the CRM and case management software is continuously kept up to date
* Inspiring, directing and developing junior team members
Requirements:
* An effective communicator
* Excellent interpersonal skills and ability to build strong relationships
* Creative problem solver
* Experience in coaching and leading teams
* IT literate with experience of using Word and Excel
* Ability to prioritise workload
* Capable of working methodically and meticulously
* Conscientious approach with attention to detail and accuracy
* Ability to deliver presentations to an audience
Benefits:
* Subsidised Gym membership
* Rewards Platform
* Shifts that offer flexibility to do things outside work
* Employee Assistant Programme
* Paid time off to volunteer at a charity of your choice - up to 2 days per year
* Enhanced Family Leave
* Free onsite parking
* Pension scheme, career development and long service awards
* Casual dress, regular social events and free tea and coffee
-
Client Services Manager
1 month ago
Stoke-on-Trent, United Kingdom Uniting People Full timeClient Services Manager Up to £35,000 Office Hours- Stoke Based (meetings could be out of Stoke) We are looking for a Client Services Manager- Reporting into the Client Services Director. You will manage a team of two Client Services Executives. As Client Services Manager you will be the relationship manager for your portfolio of clients, overseeing...
-
Client Services Manager
4 weeks ago
Stoke-on-Trent, United Kingdom Uniting People Full timeClient Services ManagerUp to £35,000Office Hours- Stoke Based (meetings could be out of Stoke)We are looking for a Client Services Manager- Reporting into the Client Services Director. You will manage a team of two Client Services Executives.As Client Services Manager you will be the relationship manager for your portfolio of clients, overseeing day-to-day...
-
Client Services Manager
1 month ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCLIENT SERVICES MANAGER – STOKE ON TRENT – FINANCIAL SERVICES – UP TO £35,000 BASIC SALARY + EXCELLENT BENEFITS Client Services Manager required by our client who are a well established and leading organisation within the Financial Services industry. Our client supports some of the largest companies in the UK as well as Governments bodies. They pride...
-
Client Services Manager
1 month ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCLIENT SERVICES MANAGER – STOKE ON TRENT – FINANCIAL SERVICES – UP TO £35,000 BASIC SALARY + EXCELLENT BENEFITSClient Services Manager required by our client who are a well established and leading organisation within the Financial Services industry.Our client supports some of the largest companies in the UK as well as Governments bodies. They pride...
-
Client Services Manager
2 weeks ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full timeCLIENT SERVICES MANAGER – STOKE ON TRENT – FINANCIAL SERVICES – UP TO £35,000 BASIC SALARY + EXCELLENT BENEFITS Client Services Manager required by our client who are a well established and leading organisation within the Financial Services industry. Our client supports some of the largest companies in the UK as well as Governments bodies. They pride...
-
Client Services Manager
1 month ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full timeCLIENT SERVICES MANAGER – STOKE ON TRENT – FINANCIAL SERVICES – UP TO £35,000 BASIC SALARY + EXCELLENT BENEFITSClient Services Manager required by our client who are a well established and leading organisation within the Financial Services industry.Our client supports some of the largest companies in the UK as well as Governments bodies. They pride...
-
Client Services Manager
1 month ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCLIENT SERVICES MANAGER STOKE ON TRENT FINANCIAL SERVICES UP TO £35,000 BASIC SALARY + EXCELLENT BENEFITSClient Services Manager required by our client who are a well established and leading organisation within the Financial Services industry.Our client supports some of the largest companies in the UK as well as Governments bodies. They pride themselves...
-
Client Service Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full timeAbout the RoleWe are seeking an experienced Client Service Manager to join our team at Ernest Gordon Recruitment. As a Client Service Manager, you will be responsible for leading and mentoring a small team to deliver high-quality services to our clients.Key Responsibilities:Lead and mentor a small team to ensure delivery of compliance and advisory services...
-
Client Service Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full timeAbout the RoleWe are seeking an experienced Client Service Manager to join our team at Ernest Gordon Recruitment. As a Client Service Manager, you will be responsible for leading and mentoring a small team to deliver high-quality services to our clients.Key Responsibilities:Lead and mentor a small team to ensure delivery of compliance and advisory services...
-
Client Services Manager
4 weeks ago
Stoke-on-Trent, United Kingdom Uniting People Full time£30-35k per annum DOEMonday-Friday 8.30am-5.00pmUp to 35 days holiday, including Bank HolidaysAs Client Services Manager you will be the relationship manager for your portfolio of clients, overseeing day-to-day activity, performance, SLA adherence and quality, as well as acting as client stakeholder to the wider business. More broadly, you will support...
-
Client Services Manager
1 day ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeAbout the RoleWe are seeking an experienced Client Services Manager to join our team at Anderson Wright Consulting. As a key member of our organization, you will be responsible for managing client relationships, overseeing day-to-day activities, and ensuring exceptional service delivery.Key ResponsibilitiesManage a portfolio of clients, providing exceptional...
-
Client Services Manager
1 day ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeAbout the RoleWe are seeking an experienced Client Services Manager to join our team at Anderson Wright Consulting. As a key member of our organization, you will be responsible for managing client relationships, overseeing day-to-day activities, and ensuring exceptional service delivery.Key ResponsibilitiesManage a portfolio of clients, providing exceptional...
-
Client Service Manager
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full timeAbout the RoleWe are seeking an experienced Client Manager to join our team at Ernest Gordon Recruitment. As a Client Manager, you will be responsible for leading and mentoring a small team, ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesLead and mentor a small team to ensure delivery of compliance and advisory services to...
-
Head of Client Services
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full timeJob DescriptionWe are proud to be recruiting for our established and innovative Chartered Accountancy practice in the UK.The practice is on a mission to:Transform the accounting industry.Nurture open-minded decisions and courageous ideas.Lead with technology and new innovations.The accountancy practice is seeking an experienced Client Manager to join their...
-
Client Services Coordinator
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time £25,000Position Title: Client Services CoordinatorWorking Hours: Monday to Friday, 8am – 5pmSalary: £25,000Safer Hand Solutions is seeking a committed and skilled individual to join our team as a Client Services Coordinator.Role Overview: The primary objective of this position is to collaborate with team members to deliver exceptional daily support, ensuring the...
-
Client Services Director
4 days ago
Stoke-on-Trent, United Kingdom Uniting People Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Services Manager to join our team at Uniting People. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.Key ResponsibilitiesClient Relationship...
-
Client Services Director
4 days ago
Stoke-on-Trent, United Kingdom Uniting People Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Services Manager to join our team at Uniting People. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.Key ResponsibilitiesClient Relationship...
-
Client Manager
4 days ago
Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full timeAbout the RoleWe are seeking an experienced Client Manager to join our team at Ernest Gordon Recruitment. As a Client Manager, you will be responsible for leading a small team and delivering compliance and advisory services to a large portfolio of clients across tax, audit, and accounting queries.Key ResponsibilitiesMain point of contact for clients,...
-
Client Manager
4 days ago
Stoke-on-Trent, United Kingdom Ernest Gordon Recruitment Full timeAbout the RoleWe are seeking an experienced Client Manager to join our team at Ernest Gordon Recruitment. As a Client Manager, you will be responsible for leading a small team and delivering compliance and advisory services to a large portfolio of clients across tax, audit, and accounting queries.Key ResponsibilitiesMain point of contact for clients,...
-
Head of Client Services
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Careersat Ltd Full timeAbout the RoleCareersat Ltd is seeking an experienced Client Manager to join our growing team on a full-time basis. As a Client Manager, you will play a key role in providing professional client management to our Small and Medium-sized Enterprises (SMEs) and operational support to the business and branch.Key ResponsibilitiesReview all practice files...
