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Customer Account Administrator

3 months ago

Rugby, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

Customer Account Administrator, Rugby

Salary £26,000 - rising to £27,000 per annum after successful completion of probationary period

Hours of work 8.30 – 5 pm Monday – Thursday, 8.30 – 4.30 pm Friday

Reporting to the Project Administration Manager, providing a high standard of administration support

Candidates must be customer centric, flexible, have the ability to organise workload, be proactive and project manage high value orders. The role is admin orientated and requires good understanding of processes/procedures with defined deadlines

The role is mostly a reactive role however there will be some degree of proactivity required such as chasing quotes, promoting our online offering, building rapport with customers and offering product switches all with the aim of increasing market share and order conversions. Candidate must be confident in these areas and driven to succeed.

General Account Administration, working to KPI’s

Order entry – fast paced sales orders and project managed store orders working to tight deadlines

Quote generation and chasing for conversion to increase the company’s market share

Liaising with Internal departments, to facilitate a smooth process from quote through to post shipment after sales care

Dealing with warranty claims for both buyouts and fab to ensure a quick resolution for the customer

Produce customs documentation and liaise with customers, freight forwarder and shipping team

Support the AR function of allocated accounts to ensure that overdues are kept to a minimum

Skills required:

Strong Administration skills, customer focused

Good MS Office – Word & Excel

Team player

Ability to multi-task and work in a demanding environment