Team Leader Service Centre

4 weeks ago

Milton Keynes, United Kingdom Wild Recruitment Full time

We are supporting our client in their search for a Team Leader for their busy Customer Service department. If you have Team leader or Supervisor experience in an office environment where you are motivating, coaching and adding value to your team, the this could be the role for you.

We are looking for someone with bundles of energy and ideas of incentives to keep the team engaged and on target so they continue to deliver exceptional service and deliver results. This role is working for a prestigious organisation in Milton Keynes that value their employee's and care about offering a health work life balance to their employee's.

Days: Monday - Friday

Hours: Between 7am - 7pm (35 hour working week)

Salary: £30,000

Main Responsibilities:

Deliver exceptional customer service to members and delegates across various communication channels.
Lead by example in handling high-volume enquiries to achieve team targets and maintain service standards.
Support growth campaigns by proactively engaging with members, including outbound calls when necessary.
Manage initial enquiries and resolve escalated complaints promptly.
Motivate and supervise team members to achieve collective goals and foster a cohesive team environment.
Conduct regular quality checks and provide structured feedback to maintain service excellence.
Coordinate daily team schedules to ensure operational efficiency.
Encourage innovation and process improvement to enhance user experience.
Provide comprehensive training to equip team members with necessary skills and knowledge.
Conduct quality assessments to uphold accurate service delivery and identify training needs.
Maintain flexibility with shift rotations from 7 am to 7 pm to meet business requirements.
Undertake additional responsibilities as assigned to support organisational objectives. About you:

Exceptional Customer Service Skills
Team Leader experience 2+ years
Strong IT Skills
Attention to Detail
Team Contributor
Excellent communication Skills
Quality Checking Experience
Multi-Channel Management
Training and Team DevelopmentAmazing benefits on offer:

Private Medical Insurance
Childcare Vouchers
24 days holiday plus bank holidays
Dental Care
Gym Discounts
Pension ContributionIf you thrive in a role where you are coaching and motivating team mates to be the best they can be, then please apply now.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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