Service Centre Advisor

7 months ago


Milton Keynes, United Kingdom Institute of Chartered Accountants in England and Wales Full time

Service Centre Advisor

Milton Keynes

Hybrid working available.

7 hour shifts between 07:00- 19:00 with flexibility

£26,354 pa depending on experience.

12 month FTC

Not your typical contact centre

Would you like to join a service centre team as Service Centre Advisor, which will be unlike anywhere else you have worked before?

At ICAEW we have a contact centre and service centre advisors which manages multi-channel enquiries and supports our students and members in a variety of different topics. You, the service centre advisor could be managing a student's question about their examinations, supporting a member with an event they are attending, helping a member to find some technical information, or supporting members with their membership renewal amongst lots of other interesting tasks. This is an exciting service centre Advisor position.

We like to empower our people/service centre advisors to manage their own workloads and get involved in additional projects which support the work of the department. This enables us to play to your strengths and create a diverse and inclusive team of people bringing ideas to the table. This also ensures we're maximising your growth, supported by a large training suite to develop yourself so when the right opportunity for promotion comes along, you're ready for it.

What we look for in our team is a can-do attitude and a reasonable degree of flexibility. A good phone manner and accurate and concise written English is essential. Previous phone and office experience is advantageous though not a necessity.

If you feel you are ready to take the next step in your customer services career, we'd love to hear from you.


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