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Call Handler/Recovery

4 months ago

Kingston upon Hull, United Kingdom Orchard Professional Solutions Ltd Full time

Orchard Professional Solutions Ltd are working with a recovery company based in the Beverley area they are looking for an experienced call handler or a control room operator

Requirements:

* Distributing and managing team and individual’s workload

* The role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Humberside Police and National Highways.

* You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.

* Main contact on telephone and online for clients and the team out in the field

* Provide continuous support to the team

* General administration duties such as Filing, Invoicing, Ordering

* Good geographical knowledge

* Need to pass a poilce vetting level 2 (company pays for this)

Experince:

* Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.

* Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.

* Awareness and understanding of health and safety requirements.

* Ideally from a call centre/customer service/roadside recovery background

* Are enthusiastic, driven, and motivated.

* Must be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded

* Working alongside our Lead controller and closely with our team you will contribute to the business in achieving, and surpassing client expectations.

Benefits:

* Working for an established, family run business where you are part of the family

* Training and development opportunities

* Company Pension

* Onsite Parking

* Full uniform and PPE provided

* Monday to Friday 8-5 working 1-2 weekend from office or home

* Great rates of pay

If the above sounds like you and you would like to be part of the family or you just have some more questions about the position we cannot wait to hear from you

Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status